Business ProfileforBalanced Comfort

New Air Conditioner Heater installed; Unit has never worked properly. Unit is defective or installation was faulty. Four Service Appointments, and unit has never been fixed. Last time I called Balanced Comfort to make Service Appointment, ***************** up on me. I have been a homeowner for ************************************************************* warranty service. I could not make a Service Appointment.New Air Conditioner Heater installed October 2, 2023. After installation, the heater was blowing cold air in winter. 1st Service Appointment, thermostat settings changed. Heater still blowing cold air, contacted Balanced Comfort 2nd service call, Adjustments made to Unit. Now blowing heat for 5 minutes then blowing cold air. 3rd Service, Heater blowing heat for 20 minutes then cold air, I was told, the unit is blowing cold air prevent overheating unit is cooling itself down to prevent overheating or FIRE. 4th service, heater working for about an hour then blowing cold air. I sent documented email to Balanced Comfort, Phonesee contact person. I gave up. I went back to using space heaters and fireplace. Now unit blows hot sticky humid air once hitting desired temperature, unit fan runs blowing hot air when it is 110* outside. I am using house fans with a brand-new air conditioner unit. I called Balanced Comfort after reading Yelp reviews to see if others had the same issue with their a/c, I asked to speak to *********************, I was told I could NOT speak to him, I asked for his email, I was told by **** they do not give email out. I than proceeded to tell her about the issues with the heater to explain the same thing is happening with the a/c, heater blows cold when reaching desired temperature and a/c blows hot sticky humid air. She HUNG UP ON ME, I could not make service appointment, Unit has a 1-year warranty and does not work. I need help. Balanced Comfort does not give any receipts after service call, I have pictures from Ring Camera and a documented email.