Customer ReviewsforNova Development

I returned software (which was not useful for my need) as directed in their Money-Back Guarantee Policy, through USPS with tracking request, All documentation requested for a refund was included. I followed up with a letter (also by USPS with tracking) and I received an email from Nova customer service asking for the same info that I had sent with my return. They also indicated they did not receive the software, although I included the document showing it was received. It has now been over FIVE MONTHS and I cannot get any response when I email or call about the status of my refund.

I placed an online order with this company for digital purchase of their Virtual Architect 11 software. I received the email with the information and code to install software. After installed I have tried several times to use the software but it does nothing but crash. I have ran all scans on system for malware or any viruses and have none. I have a system that exceeds max system requirements but software continues to just shutdown. I have uninstalled and re installed but nothing corrects issue that program is just a bad program and will not run.I attempted to submit for a refund and the email address provided to send is invalid and does not go through. This is $60 I am out and they have found ways so you cannot contact for refund even though they state you can with a bogus email I want my refund that they state you can get if you fill out the letter of destruction of software to them with all purchase info which I had done but is bogus email address. The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message

Terrible company. Sent everything back to them that they required, tracked it and they say they never received anything. PLEASE take advice and do NOT deal with any of their products!!!

Returned software well within time allotted for refund as it was unusable. Received email from Nova customer service that they were having difficulties with their mail. Then another email asking for same info that I had sent with my return. TWO MONTHS later and I cannot get any response when I email or call about the status of my refund.