Customer ReviewsforRed Carpet Car Wash

if I could give negative stars I would. ruined my brand-new car then refused to do anything about it. hiding behind the fact that you can't see anything in their car wash. " it was foamy in our footage." terrible company. do not deal with them, especially ****

Attendant was rude and impertinent. They just lost a customer.

went for wash and came out with a crack in my windshield that was not there before. The worker saw and gave me his manager ****** # and told me to make a claim. **** returned call to tell me she would do an investigation. When she completed her investigation she called to tell me that she looked at the window on video and it was qoute "DEFINITLEY there before" I thought, man that was a big crack for me not to notice and then politely asked if I could see the video for piece of mind. She agreed and when I met with her a few days later she spent almost ***** minutes looking at 2 camera angles (which I was very impressed with how clear the video was) looking for time stamps she had wrote down as markers to indicate where she saw the crack. 20 minutes go by and I am realizing there is no crack that was visible on camera and she is absolutley making this up. She then pointed to a split second flash and said "there" and tried to say that was it. (It was my chrome handle on door?) Which she said "things in the car dont disapear" She proceeds to tell me that tiny pin size grooves can turn into huge cracks when customers come out and they are not responsible and that this is wear and tear and she was certain thats what we were looking at. I felt gaslighted and was baffled. She said "why do you think we are responsible"? I said because it wasnt there before?? if I drive through right now you're telling me you wont see it on camera? She said well the sun was in a different position that day and that matters. At that point I realized she was going to cont. to gaslight me and not take any responsibilty. I called ******** (VP) who basically reiterated the same. Because they didnt see the workers hit the window with the brush and machines were working fine to their knowledge they would not take responsibility. So you can go in with nothing and come out with a "significant crack" and based on this tiny pin hole groove you cannot see they will not take responsibility? Unethical!!!

Went to red carpet car wash in ****** on *************************************************** They were supposed to do a ************* change with additive. Well the person performing the work explained to me I had a transmission leak. 2 months later my tahoe ltz was leaking alot. Also my oil gauge was going all crazy up and down. So I hired a licensed mobile mechanic and he explained to me that my oil filter didn't get tightened all the way and oil was leaking everywhere, also there had been a clip removed from my transmission, also the mechanic working on my vehicle had to fix the oil sending unit(sensor),had been loosened and I replaced that. I have been offered 2 free oil changes to correct thier mistake. However due to the fact that I was scammed I don't want to do any business with them. In the original agreement paper the employee explained to me there was a transmission leak and referred me to another shop where I could get my transmission fixed. The technician sabatoged my truck then told me I needed to go to a transmission company, so he referred me to transmission city. I don't think this is right. I had no way to get my children to school or the ability to get my disabled wife to her much needed appointments for 2 weeks. I couldn't drive the truck because the oil pressure wouldn't stay normal and the pressure was at 0. So alarms were going off.

Hello I don’t no quite how to Yelp or get in google I just want to say I’m amazed by one of ur workers today and everytime I go to this location she always on task always jumping in a car or helping out or filling up the bottles this gal number 44 on Shaw and Marty you gotta be happy n grate ful for her she is what u call a hard dedicated worker mike she even handles complaints best to her knoledge not big ones but always no’s how to make a customer happy so it don’t have to go to manager because the manger are always so busy wen there’s a problem she needs to become manager I’m telling u mike she’s the one u need awesome amazing job number 44 keep up the good work she explained what the red towel was for she title me wen to return and asked me was there anything else I could help you with oh my I can go on and on