Business ProfileforSemper Speed and Marine

1-3-2023 I took my boat in to Semper Marine and talked to **. I talked to him via phone and text before that about an insurance job repairing gel coat damage to my boat. I had texted him the adjusters name, phone #, and claim # previously in a text. I also conveyed to him via text and verbal that the insurance had already paid me about $1900 based on their est. I told ** that he could talk to the adjuster if it goes over, and they will ok payment for any ok'ed overages. When I dropped the boat off, I asked for a quote on upholstery for rear deck and rear seat. Also asked what it would coast to do all boat upholstery. They provided an estimate (work order #****) to me on 1-11-2023 of $2,000 for gel coat repair, $1,900 for upholstery and $6.000 for complete upholstery. I ok'ed gel coat repair and just the rear seat and sun deck. On 2-9-2023 I picked up the boat. ** was off till next Wednesday so **** asked for payment. I payed and went out to get boat. Looked at Gell coat job and asked why they didn't put the L from ********* lettering that came off from the damage. I had told ** it was in the boat glove box. She replied I don't know. As I went to pull off the canvas cover over the cockpit, I asked her why some of the pull tabs for the rear tarp tie down loops broken off. She did not know. I looked at the upholstery and it looked a little wrinkly and noticed gaps between the sun deck sections. I asked **** to have ** call me. ** never called me on Wednesday. I came in On Thursday and ** said he was instructed to not bring my boat back in by the owner Mark. Since then, I have had multiple conversations with **** via phone and text and he has not yet resolved any issues. I took my boat to another upholstery shop, and they said it was a bad job. Pointed out how sun deck strips did not match, seams not straight, cushions not filled the same and they did not redo center rear cushion. Sent pictures to **** and still no resolution. Overage on gel coat-$106.85.