We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Lion Premium Grills has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLion Premium Grills

            BBQ Supplies
            BBB accredited business

            Contact Information

            541 E Main St

            Ontario, CA 91761-1755

            Visit Website
            (909) 988-3400

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/28/2014

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            541 E Main St, Ontario, CA 91761-1755
            BBB File Opened:
            9/30/2013
            Years in Business:
            14
            Business Started:
            1/1/2010
            Business Incorporated:
            12/17/2010
            Accredited Since:
            5/28/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lion Exterior Products, Inc.
            Business Management
            • Mr. Sebastian Macias, Customer Service Representative
            • Mr. Leon Carter, President
            Contact Information

            Principal

            • Mr. Leon Carter, President

            Customer Contact

            • Mr. Sebastian Macias, Customer Service Representative
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Vicki B

            10/06/2023

            FAULTY DESIGN The other day my 3 year old Lion grill, I paid $1,800 for blew up in my face. The glass temperature gauge exploded and cut my entire face up. Thank God I had glasses on or it would have blinded me. I clean my grill every few weeks and I understand flare *** can happen, but in my 30+ years of grilling Ive never had a grill explode. All the internal elements melted and the grill is no longer usable. I called Lion and all they said was its not meant to handle flare ***. They did not ask if I was ok or have any concern for their customers safety. Ive also asked several people that have been grilling for years and no one has ever had something like this happen. Do not buy this grill the *** does not stand behind the product or care about their reputation.

            Customer Response

            01/26/2024

            I want to start by saying that we are here to help with your issue. We do not leave our customers high and dry, but there is a warranty process with different periods for different parts. Just like you said, we have never heard of temperature gauge exploding or the stainless steel melting. With normal usage of the grill, and even if there was a gas leak, we've never heard that. This is 16 gauge 304 stainless steel. Stainless steel does not start to melt until **** degrees Fahrenheit, and the grill does not reach over 800 degrees. There may be some other factors causing the issues and that is what we need to investigate and figure out. There could have been an issue with the alignment of parts when you put them back in the grill after cleaning, or an external gas issue, or a leak that resulted in the grill burning for a long time, or something else. Please either email us or call us during our business hours, at ******************* or **************, Monday through Friday 9am to 5pm PST, and we will work to resolve the issue. And if you still wish to, we can get the grill back up and running.

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.