Business ProfileforVisalia Toyota

On August 25, 2023, I dropped off my vehicle overnight per Lorenas direction. ****** assisted me over the phone earlier that day and indicated my vehicle would be seen the following day if I dropped it off on Friday before 6:00 p.m. I waited twenty minutes before someone assisted me. There was a customer being assisted by a technician advisor, who explained to the customer carwashes are only completed at customers request. ************************************ then helped me & requested my vehicle keys. He said someone would call me the following day. At drop off, my vehicle had a tiny crack (two inches) on the windshield near the left side. This tiny crack was the original crack size & had never expanded. Next day my vehicle was ready. At arrival, I noticed my vehicle was washed & discovered a twenty-two-inch crack on my windshield. I asked ************************ what happened & why was my vehicle washed if I did not request a carwash? The windshield had a huge crack across, which was not there at drop off. He responded, I dont know what happened, I didnt even know there were any cracks & did not notice anything when you dropped it off. When I explained my vehicle had a tiny crack, he changed his response & said, O then the crack expanded because it was already cracked and it's not our fault. That happens to all vehicles with cracks. He said the vehicle was not driven off the lot & could not explain why my vehicle was washed without my request/consent. He said to call his manager *********************. On August 29 & 30, 2023, I contacted ************** via telephone at ************, & left a voice message as there was no answer. ************** returned my call & stated there were two sides to every ********** got the story from his ******************************** would not pay for the cost to repair the damage to the windshield because the big crack was already ********** just expanded. Visalia Toyota refused to take responsibility for the damages occurred while my vehicle was under their care.