Customer ReviewsforSpreen Honda, Inc.

I recently encountered a deeply troubling issue with the service department at Spreen Honda that I feel compelled to share. I brought my 2024 Honda Pilot in for service due to a problem with the supplemental restraint system, under repair order number *****. The technician resolved the issue by simply reconnecting a wire harness related to the airbag indicator. They claimed that debris under the driver's seat caused the disconnection. However, when pressed for specifics, they could not specify what type of debris could have been substantial enough to disconnect the harness. Moreover, no photographic evidence was provided in my invoice, and upon immediate inspection post-service, the area under the seat was completely clean, showing no signs of such debris.It seems more likely that the issue was due to a loosely connected wire harness prior to my ownership, rather than any action on my part. Despite the simplicity of the repair and the vehicle being under warranty, the dealership attributed the problem to user error and charged $189 for one hour of labor. This decision came even after an ******* discussion about the service charges, during which the service advisor exhibited significant agitation. This prompted me to request assistance from a manager. Surprisingly, the assistant service manager, ****, initially offered to release the vehicle for a mere $30 after hearing my concerns. However, this turned out to be misleading, as my wife was later coerced into paying the full amount under the pretense that the vehicle would be withheld otherwise.To address this, I am documenting all relevant interactions and communications and plan to file a formal complaint with both the dealership and Hondas corporate customer service. I also intend to explore my rights under consumer protection laws and share this experience publicly to ensure potential customers are aware and similar situations may be prevented.

I've been going to this location to get my 2003 honda accord serviced a hand full of times and never had any issues until recently. Friday, June 23 I went early in the morning to get a simple oil change and that was it. I had Representative Ambrosio come to me and tell me that my drain plug was stripped and that I needed a new one, the only way an oil drain plug can be stripped is by overtightening it and they have done that the last time I went to them for an oil change, which was March 24th of this year. I failed to ask how it was stripped or even ask them to cover it since one of their techs messed up and stripped my oil drain plug. I came home and noticed an oil stain on my driveway and went to look down. When I looked at the oil pan, I noticed some kind of substance around the actual drain plug, which I have never seen before nor did they tell me what and why it was there. I called and they told me it was a "Honda Bond" to help leaks from happening but never informed me that they put it on. It was a sort of bandage since they have stripped not only my drain plug once but now it is the oil pan. I have called and asked for them to replace the oil pan and fix their mistake but they refuse to since, in their eyes, the reason it's stripped is because of wear and tear which makes no sense since the only way you can strip those two items is user error from the techs at spreen honda. I am beyond upset and I just want what I paid for but they have screwed me. If I do my oil change next time I have to deal with the error Spreen Honda has done with my oil pan.

i have reviewed your case in detail. You started changing your oil with us 7/28/2021 @ 208,300 miles. Your car now has approx. 230,000 miles on it. We have changed your oil now 5 times over that period. I have no issue with you if you would like to bring the car in for a detailed inspection of your oil pan. Your car has from the factory an aluminum oil pan. The drain plug is steel. Over the life of the vehicle and the times that steel drain plug gets torqued and loosed especially if you do not replace the aluminum crush washer the inside thread will start pulling down causing this issue. It's not a mystery and no one here at Spreen Honda stripped it out as our factory trained techs use specialized factory equipment & tools specified for this type of service that we do every day. I have not seen yours personally so lets set up inspection together and see what we both see. From there we can come together on the best solution and repair. I can review this with you and we can both agree on the best solution. I welcome any BBB rep to this inspection. Thank you for reaching out...

We've purchased three (3) vehicles from Spreen over the last 10 years, and while we’ve enjoyed our vehicles, the service department has continued to go downhill. With our most recent vehicle, a 2017 Honda Pilot, we had problem after problem, and each time we took it in, we are told we would have to pay a non-refundable, $150 diagnostic fee PER ITEM. Even when it was in fact covered under the warranty, we weren't provided with any loaner vehicles, even though upon purchasing the extended warranty, we were told one would be provided so that my wife and infant would be able to get back home and go about their day. One service technician told us there was no loaner program, another said it was suspended due to COVID-19, and the third told us that there was one, but they didn't have any loaners available. When I made my appointments online, they never had record of them, and we were told we would have to be treated as a walk-in, despite showing them an email confirmation of the appointment. We were also told, that when our Apple CarPlay didn't work right, that it was our phone and not the car, because Apple products are garbage, and we should throw away the phone and buy an Android. Most recently our Pilot began experiencing electrical issues, and they couldn't find the problem, and we ended up stranded out of state after being told the vehicle was safe to drive. Upon trading in the Pilot, the Chevy dealer informed us there was a safety recall on the vehicle for the hood latch, which we were never informed of, despite having been there several times for service. I called the dealer and spoke to the Finance Manager regarding our concerns, and was told they would see what they could do to try to make it right. I was handed off to a gentleman named Pete M******, who didn't want to take any responsibility, and was told that we were already "taken care of" since they'd made several repairs under the warranty, ignoring the lack of loaner vehicles, suggestions to throw away our

Eric, Do you still own the car? Not sure what you are asking for since you traded the vehicle in. Any car out of the 3/36 mile warranty coverage would have a check out/diagnostic fee. Which depending on a possible extended warranty then that fee is waived. Depending the outcome of the findings then we can always ask American Honda for Goodwill consideration. Something Chevy will never do....just FYI. Covid 19 has impacted are business and as you know like many things we have no cars, shortages across the Nation,

I bought a pre-certified owned 2018 Honda civic on December 2020.drove off the lot AC didn't work air pressure was going low and battery light would come on took it back with in first week..they replaced battery and all 4 brand new tires.they were supposed to check AC unit..all they did was put freon in it..julyof 2021 it stopped working again.so I did my research found it has recall on condensor..but now the evaporator doesn't..work.hondas fault and should replace for free..I will never go back not for service or a new car..all my services have been with them..up until 2months ago went to get oil change sitting for 4 and half hours told the service rep he got mad with attitude went and had my car pulled out..no car wash I don't even think they did oil change...NEVER GOING BACK HORRIBLE CUSTOMER SERVICE AND CARE FOR YOUR SAFETY AND VEHICLE...

Sarah, The Service team would of needed to charge your ac system and charge with dye to help navigate any freon leaks. If you have a leak now at the evaporator, we would need to inspect and seek goodwill assistance. Please keep in mind you get more with honey than you do with vinegar.