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Find a Location

M. K. Smith Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforM. K. Smith Chevrolet

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We are a new/used car dealership also providing auto repair and service. 

    Business Details

    Location of This Business
    12845 Central Avenue, Chino, CA 91710-4120
    Years in Business:
    82
    Business Started:
    9/26/1941
    Business Incorporated:
    8/22/1951
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3976 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    BBB records show a license number of 3976 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    BBB records show a license number of 01047 for this business, issued by DMV - Motor Carrier Services. The expiration date of this license is 9/30/2025.

    These agencies may include:

    DMV - Motor Carrier Services

    2415 1st Ave

    Sacramento CA 95818

    (800) 777-0133

    http://www.dmv.ca.gov

    Type of Entity:
    Corporation
    Business Management
    • Mr. Don Harshfield, Service Manager
    • Mr. Todd Smith, Vice President
    • Mr. Marc Smith, CEO
    Contact Information

    Principal

    • Mr. Don Harshfield, Service Manager
    • Mr. Marc Smith, CEO

    Customer Contact

    • Mr. Don Harshfield, Service Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/10/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I visited MK Smith Chevrolet looking for a **** Trax 1 RS. They had one on the lot I was interested in. ************** was the guy helping me to negotiate a deal. From the get-go, I told him very clearly that I did not give him permission to run my credit until a deal was negotiated.He asked me for my personal information and began filling out a credit application. **** reassured me that my credit would not be run without my permission and that he was only filling out the application to expedite the process in case we did come to an agreement.I gave him the information he requested, including my social security number. I told him once again that I did NOT authorize my credit to be run until he had made a deal.We went back and forth for a couple of hours and could not come to an agreement. The manager then "came to the rescue" and pretty much told me I had to purchase this extended warranty (an additional almost $4,000), which I declined. He told me that unless I purchased the extended warranty, they would not sell me the vehicle.I could not understand why they wanted to force me to buy the extended warranty. Extended warranties are optional, and it should be up to the consumer to accept or decline. I did not want the warranty, so I said thank you and walked out.Two days later, I found the car at another dealer and purchased it without any issues and without being forced to buy the extended warranty.This morning, I got a notification from Experian. MK Smith ran my credit WITHOUT my permission. This is enfuriating, and I am also concerned that they now have access to my personal information.Do not buy a vehicle from MK Smith Chevrolet. They have very unethical business practices.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shariea W

    1 star

    06/28/2023

    Service department is trash! They like telling customers that things are fixed when they are not! The cherry on top is that they will leave your car windows down to allow the local cats a warm place to sleep at night!

    M. K. Smith Chevrolet Response

    06/30/2023

    Hi. I apologize for the experience you had. I will discuss this situation with our service manager. Thank you.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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