Business ProfileforFairmont Veterinary Hospital PLLC

On May 19, 2022, an employee of Fairmont Veterinary Hospital PLLC utilized deceptive practices to coerce consent for a for profit surgery ($3,100-$4,000) for an unnecessary medical procedure that directly resulted in the untimely death of the animal during the procedure. $1,500.00 in deposits were held pending completion of the procedure. After euthanasia, a statement of billing was requested & denied. On May 26th, 2022, I visited the establishment to collect medical records & a statement of billing. Medical records were provided, no statement of billing was provided. No refund of account credit was offered. I provided written notice to ownership of my intent to pursue the appropriate remedy regarding alleged misconduct of an employee by filing a formal complaint with the West Virginia Board of Veterinary Medicine. On June 1, 2022, I visited the establishment to pick up a necessary & life extending prescription for another dog being treated by the business. No statement for the deceased dog was offered, no credit offered or applied to payment for the prescription. On June 1st, the business mailed a letter declining all future services for all other animals. No statement for the deceased animal was provided, no credit refund issued with this letter. On June 10th, I sent a demand letter requesting transfer of my living animals medical records & refund of the $1,500.00 being held. In response, the business neglected to send medical records necessary to maintain care for my living dog that would otherwise die, & instead sent a billing statement dated 05/20/2022 & a refund check for $22.69 on June 17th, 2022. They withheld the statement dated 05/20/2022 for the deceased dog & credit through 3 physical visits, 1 new charge, 30 days & the sending of a letter declining all future services. It is my position these actions were done in an attempt to impede & control, through retaliation against my surviving dog, my ability to pursue a formal complaint against their employee.