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Find a Location

Dodrill Comfort & Energy Solutions has 1 locations, listed below.

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    Business ProfileforDodrill Comfort & Energy Solutions

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/29/2012

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company installs, services and provides maintenance of heating and air conditioning systems. They also do insulation service, duct cleaning, and indoor air quality products.

    Products & Services

    HVAC heating & cooling, dehumidifyng and air filterations, duct work and insulation

    Business Details

    Location of This Business
    420 A Old Goff Mountain Road, Charleston, WV 25313
    BBB File Opened:
    4/30/2010
    Years in Business:
    21
    Business Started:
    11/1/2002
    Business Started Locally:
    11/1/2002
    Business Incorporated:
    11/12/2002
    Accredited Since:
    10/29/2012
    Licensing Information:
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Dennis Dodrill, Owner/Manager
    • Ms. Jewell Burford, Admin. Manager
    • Dylan Dodrill, Operations Coordinator
    • Mary Sansom, Director of Training & Recruiting
    Contact Information

    Principal

    • Mr. Dennis Dodrill, Owner/Manager
    • Mary Sansom, Director of Training & Recruiting

    Customer Contact

    • Mary Sansom, Director of Training & Recruiting
    Additional Contact Information

    Fax Numbers

    • (304) 204-2351
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had a HVAC unit installed last February 2022. In the contract it states I have one year to have unit removed if not 100% satisfied. On January 6, 2023 I sent a certified letter to have unit removed. They insisted I give them a chance to fix issue and they installed a vent in one room and I had a humidifier installed on unit myself but this did not help matters. The unit is not capable of keeping house comfortable being two story. This had been discussed on a few different occasions Pryor to date. On February 6,2022 I called twice to try and discuss with owner how to go about this professionally because I was willing to pay for Insulation installed on same date and again this morning 02/07/2023 only to be told he was not taking my call even leaving a voice mail on 02/06/2023 at 4:43pm after being told he just walked out the door. We are on eve of contract so I feel a delay tactic is being used to say "oh our over 365 days". is past.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joshua S

    1 star

    05/07/2024

    Called the company to come out and look at my AC that had quit working the previous day. The technician was there for about 20 minutes. He took the capacitor out and did a couple of tests, looks at me and says the compressor is out. He then proceeded to tell me that it would be $2300 for the compressor and somewhere between $1050 and $1400 for freon. The next day I had another company come look at it, they switched out the capacitor and had it fixed within 10 minutes of being there. The technician from Dodrill clearly either didn't know what he was doing, or he was just trying to get one over on me and sell the wrong part which would've gained them a lot more money in the process. They did reimburse me what I had paid for the technician to come out. But everyone should be aware of this situation and if I had not got a second company to look at it, they would have changed the wrong part out, it still would not have worked, and I would have been charged to replace that as well. There is no telling how many people that this has happened to and if I had not had a second company look, they would have taken me for around $3200.

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

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