Business ProfileforRoyal Estate Management Corp

This is the absolute worst property management group ever! I recently (9/1/2023) moved into an apartment complex they manage and on 9/4/2023 I began to reach out to the leasing agent and property manager concerning seeing roaches. Initially the leasing agent was understanding and apologetic, I expressed my desire to move out of the property and have my lease be cancelled, he verbally expressed his agreement with my decision. Here we are 26 days later and the roach problem is WORSE! They all say the same thing, which is pest control will come spray. Then via text I was told that there were never any prior complaints about bugs in the building, that same night I was walking into the building at the same time of a long time tenant who not only confirmed they also had roaches in their unit the whole time they have been there but she had actually just went and bought raid and roach motels for her unit. I was able to get this information recorded and when I sent it to the leasing agent he ignored me, the property manager merely made a comment directed at the fact the tenant was on housing assistance. I have sent a complaint almost everyday since I have moved in with the same resolve being "pest control will spray. Bugs have been in my daughters bed and in our clothes, the property manager and leasing agent were both made aware of both of these incidents, no response. The worst part is the rent is $1100. I have tried to resolve this issue with REM Commercial with no effort from the leasing agency. DO NOT RENT FROM THEM, they care more about moving people in and collecting money, over the well being of tenants while they are residing in their units. I have asked what more does the pest control provide, in order to kill the nest of the roaches, I am still waiting on the response, it has been over 24 hours at this point. They literally took over some "project style" apartments, put new paint and stainless steel appliances in the units and blindly leasing them to good people