Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Thane USA, Inc has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Thane USA, Inc

              4050 Whipple Ave NW # 31 Canton, OH 44718-2968

            • Thane USA, Inc.

              8730 Military Rd Ste 150 Reno, NV 89506-8932

            • Thane USA, Inc

              5255 Orbitor Dr #501 Mississauga, ON L4W 4Y8

            • Thane USA, Inc.

              16620 Stagg St Van Nuys, CA 91406-1630

            Business ProfileThane USA, Inc

            Internet Marketing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            For all Retail and Catalog Orders please call- (800) 762-4427.

            If you purchased a product from QVC- please call the appropriate number listed below.

            H2O Mop Call: (800) 377-0519
            Flavorwave Turbo Oven Call: (800) 458-6660

            If you purchased your product from a toll-free number you saw on a Infomercial Commercial or from THANE.com, please call the appropriate number listed below.

            AbDoer Twist™ 719-948-5708
            California Beauty Slim 'N Lift Supreme Comfort 719-948-1582
            Flavorwave Deluxe Oven 719-948-1585
            Flavorwave Turbo Oven 719-948-1588
            H2O Mop® X5™ 719-948-2612
            H2O Mop® 719-948-1580
            H2O Mop® Ultra 719-948-1581
            H2O Vac Turbo 719-948-1587
            Orbitrek Platinum 719-948-5710
            Orbitrek Elite 719-948-5715
            Rockin Abs 719-948-5386
            The Perfect Dog® Training System 719-948-1589
            FlavorStone® 719-948-5717
            Red Fusion® 719-948-5364
            Nano Gym 719-948-5712
            Total Flex® 719-948-2424
            Derma Seta 719-948-5706
            All Others 719-948-1596
            See all additional business information

            Contact Information

            4050 Whipple Ave NW # 31

            Canton, OH 44718-2968

            Visit Website
            Email this Business
            (905) 625-3800

            Customer Reviews

            1.1/5

            Average of 97 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            196 complaints closed in last 3 years

            50 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            AbDoer Twist™ , California Beauty Slim 'N Lift Supreme Comfort, Flavorwave Deluxe Oven, Flavorwave Turbo Oven, H2O Mop® , H2O Mop® Ultra, H2O Vac Turbo, Orbitrek Platinum, Orbitrek Elite, Rockin Abs, The Perfect Dog® Training System, FlavorStone®, Red Fusion® , Nano Gym, Total Flex®, Derma Seta, As listed on our website at https://www.thane.com/

            Business Details

            This is a multi-location business.

            Find a Location

            Thane USA, Inc has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Thane USA, Inc

                4050 Whipple Ave NW # 31 Canton, OH 44718-2968

              • Thane USA, Inc.

                8730 Military Rd Ste 150 Reno, NV 89506-8932

              • Thane USA, Inc

                5255 Orbitor Dr #501 Mississauga, ON L4W 4Y8

              • Thane USA, Inc.

                16620 Stagg St Van Nuys, CA 91406-1630

              Headquarters
              4050 Whipple Ave NW # 31, Canton, OH 44718-2968
              Email this Business
              BBB File Opened:
              2/1/2016
              Years in Business:
              8
              Business Started:
              12/19/2015
              Business Started Locally:
              12/19/2015
              Business Incorporated:
              4/14/2015
              Type of Entity:
              Corporation
              Business Management
              • Ms. Lindsay-Jane Vines, President
              Contact Information

              Principal

              • Ms. Lindsay-Jane Vines, President

              Customer Contact

              • Ms. Lindsay-Jane Vines, President
              Additional Contact Information

              Fax Numbers

              • (905) 625-3844
                Other Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              196 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I want to return an X5 basic mop for a full refund of $136.74.  I have tried numerous times to get an address or phone number for this company without success.  I do not want to pay  anything for sending it back.  This company must be totally unreliable noticing the number of complaints I see online.  I have also indicated to my credit card company of this complaint.






              Read More
              Read 195 More Complaints

              Customer Reviews

              97 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Noel R

              04/18/2024

              This company is a scam and they do an internet marketing and getting people's information selling it and using your bank they stole my identity it will go again they took $50 out of my checking account ****

              Thane USA, Inc Response

              04/22/2024

              The customer placed the order by phone on 1/8/2024 and opted for a 3-pay monthly installment payment plan. The items were delivered to the address provided by the customer on 1/10/2024. Thane is strongly committed to protecting our customers privacy. For more information on our privacy policy please check the link provided on our website at ****************************************. Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************
              Read 96 More Customer Reviews

              Local BBB

              BBB Serving Canton Region & Greater West Virginia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.