Business ProfileforAl Marino, Inc.

My gas furnace stopped working and I call Al Marino to come look at it since they have done work for me in the past. The technician showed up and diagnosed the problem as a bad Draft Inducer Motor. I told them on the phone what was wrong with the furnace and gave them the make and serial number of by furnace, but the technician brought no parts with him. He informed me he had to drive back to Charleston to get the part and had to see if anyone was available to open the store to get said part. I was informed the part would cost 1,206.40 and the service fee would be 132.00 and tax was 9.24 for a total of 1,347.64. A preliminary search online stated a replacement part would run anywhere between 200.00 to 700.00. After the technician replaced the part I needed, I then had the exact part number of the part my unit needed and after looking for a price online, I discovered the part only cost about 200.00. I called around local businesses and discovered I could walk in and buy the exact part at ****** ************* for 212.91. I called the owner to complain about the 1,206.40 cost listed on my 'Contractor Agreement' sheet and he refused to breakdown that 1,206.40 amount stating I paid a premium cost for after hours call out and having to 'open' the building to get a part. At no time did anyone state I was paying around 1,000 more than I could have if I waited till Monday. I ended up having another code on the furnace after the technician left and had to wait until Tuesday to use the furnace anyhow. The only statement ever made was that I would have to pay a 'premium' for having my unit serviced. No reasonable person would expect 1,000 as a premium. There is no price breakdown on this bill except the 3 amounts given above. part with tax, service fee and tax. Nothing about 'premium fee amount' or 'opening the building to get said part(s)'. There is no way I would have agreed to pay 1,206.40 for a part that cost 212.91. Probably 10 minutes to change the part.