Business ProfileforKimble Recycling & Disposal, Inc.

I contract for unlimited trash service per Kimble Trash. There is an additional fee I pay monthly for this service. Not to be confused with bulk trash; I pay to be able to have additional trash cans/trash bags in addition to the Kimble issued can. On March 30, Kimble only emptied their issued can and left everything else in my driveway. I called Kimble as the truck took off, and was told from the representative (******) the driver was notified to come back that day. Never showed up. Called back the following day (talked to ****), and was told that the driver cancelled the work order at 6pm the previous night and the supervisor said the driver said bags were more than 3 feet from the road and he did not have to stop and pick them up. The only policy on 3 feet for distance of a can listed on Kimble's website is that the Kimble issued can has to be 3 feet from the road so the truck can properly reach it. No where is it listed the excuses the driver had. The driver just did not want to get out of the truck and manually put trash in. I was told that no one would come until my next pick up day, which is a week out. Asked to speak to the operations supervisor, no response after 48 hours. This is unacceptable; I pay for a service that is purposely not being provided per contract and the operations department is displaying inadequate customer service, as well as poor leadership examples for their drivers.