Business ProfileforUniversity Motors, LTD

Toyota service procedure was contrary to best practices. The inspection routine led to a misdiagnosis and needless replacement of perfectly good components, besides loss of time. On Jan 31 morning, I with my Colleague, both engineers, began our journey from Morgantown W. Va to Dearborn MI. My Toyota Yaris developed malfunction - the car would stop running at a red signal, unusual as I had driven the day before from Toronto to Morgantown without issue. I had car towed to nearest Toyota dealership. The Service Manager suggested an inspection @ $181. We were informed us that car battery was defective, and for inspection to proceed, must be replaced. The battery was hardly a year old. The dealership did not have its own good battery for testing. Taking the word that the battery had died, we reluctantly agreed to have a new battery put in @ $200. The SM stated some buildup in the engine and the car was ready for the road rather quickly. Upon arrival in Dearborn MI, the old battery passed the ******** test (attached), as expected. The dealership needlessly sold us a battery that we did not need, and only for the purpose of inspection. Whatsmore, the car developed the same symptoms a month later, and local Detroit mechanic identified it to be a defective alternator. Not only this defect was not identified by your procedure, it led to a needless replacement of a perfectly good battery. 1. It is assumed that Toyota inspection @ $181 should have all the tools needed for the task. Why should the customer pay for the inspection tools e.g. test battery. 2. We were needlessly sold a car battery that we did not need, as our battery is still in working order. Should Toyota wishes to confirm it, we shall be pleased to drop it at any of your service centers. 3. We feel that your testing was not comprehensive, not only failed to identify the malfunction, but led us on the wrong diagnosis. Kindly comment, and pursue the matter with Toyota for us.