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Find a Location

AutoNation Ford North Canton has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAutoNation Ford North Canton

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business is a new car auto dealer. They also sell used/pre-owned vehicles as well. 

    Business Details

    Location of This Business
    5900 Whipple Ave NW, North Canton, OH 44720-7614
    BBB File Opened:
    7/6/1992
    Years in Business:
    31
    Business Started:
    7/6/1992
    Business Started Locally:
    1/1/1996
    Business Incorporated:
    3/21/2013
    Licensing Information:
    • Ohio BMV
      1970 West Broad Street
      Columbus, Ohio 43223-1101
      (614) 752-7500
      http://www.bmv.ohio.gov
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    11:00 AM - 4:00 PM
    Business Management
    • Mr. Scott Heid, General Manager
    Contact Information

    Customer Contact

    • Mr. Scott Heid, General Manager
    Additional Contact Information

    Fax Numbers

    • (330) 497-6587
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Took car in after my water pump died on me. Service was very slow, and it took almost 3 weeks to get car back. After I did get car back, found numerous issues, under the hood. I have a power steering hose just laying loosely inside as well and could be a major safety violation. A bracket and a 6-inch bolt that were found lying loosely on top of washer fluid box. Exposed wiring that was not fixed. 2 screw holes, that a part is to be, but nothing there?? Also, was anything left unattached that may have fallen out when I started to drive car again off their property?? Basically, very unhappy with how long they had car and then them being willing to turn it back over to me the way they did.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Antonio W

    1 star

    04/16/2024

    I will never visit this dealership again in life. Since December 2022 & (2) vehicles, $42k later & the vehicle I purchased has been into service (6) times since Sept 30th 2023. I have had to purchase tires for the vehicle that came with bad tires and the truck still rides incorrectly to the point that where I can’t drive it until I get it into somewhere to get looked at because of safety reasons. Ford has made a very bad truck and has made it hard for technicians to repair them. I am so disgusted at this point. ??. This situation is starting to take an emotional toll on me. It is very stressful to have to keep continue to go to the dealership week after the week I need my vehicle for this has created a very unpleasant situation for me. I will never buy another or I will never visit AutoNation Ford North Canton.

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

    BBB Reports On

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