Business ProfileforParadise Canyon Management Ltd.

Hi there. My wife and I purchased a travel club program back in 2008 (contract ********) (which side note we did never receive our full copy of this until sent by email last week). We fully paid that off which was $20,000 Interest free over 10 years ago. We are not using the travel club as anticipated and we know as per the contract that we had 10 days after signing up to fully cancel. We are not looking at getting any money back from buying into the travel club ($20,000) as that time as long past due and we know we are just out that money. However we were paying monthly fees to Paradise Canyon ($21) as per ******** contract as well. I sent my original E-mail dates Aug 27th to the company and no response. I sent another E-mail Aug 2 or 3rd thru the company website (that I do not have a copy of) and asked to cancel our monthly fees only not the full membership as that is not even up for debate. As per all ******** communication thru E-mail they say there is a 30 day in house policy that we will still and have been charged for September 2022 fees. Again as per all ******** communication and signed contract is does not state anywhere regarding this 30 day policy only as per *************** communication he says in house policy. I tried multiple times to first ask for the written portion regarding the 30 day policy and all he provided was our signed contract with it states the 10 day cancel policy for the $20,000 however nothing regarding this so called 30 day policy. I/we are looking for both a refund of $21 and an apology. At the end of the day the $21 is not the end of the world it is the principle of this is not in writing or what we would have signed and as per their own words in house policy. Any further information needed please feel free to reach out. Thank you in advance. Thank you.