Business ProfileforHot Water LeisureScapes

On our about the 6th of November my hot tub stopped working the company mentioned above was contacted and a service rep ****** showed up and I was told the heater in the tub needed to be replaced. **** disconnected the broken heater and put the tub into a mode where the pump circulated the water to not have it freeze up. On November 23 **** returned with the new heater only to find that they had ordered the wrong one. The tub was left circulating. On dec 5 **** returned with the proper heat and installed it and said the tub was all good and set to 104 Celsius to heat up. Through this whole ordeal I was working the night shift and retuned home in the early morning of the 6th of December to find the power and breaker off on the hot tub. I phoned and left a message at the business that the tub was off and would not reset. **** returned that morning to say that the heater part that they had put in had failed. He and ******* the service manager told me that even though its not common this dose happen with parts sometimes but not to worry it was cover under a 60 day warranty. I was then told that my hot tub pipes we frozen and that **** could not take the heater part out until the hot tub was unthawed and that this was my responsibility they asked if I had heaters to put in the tub but none would fit and if they ******* I would have to hoard the tub in and keep an eye on it so it wouldnt catch fire. I had not the time or the heaters to defrost the tub. In the time required. I was told I could by heaters at ******** But I live in the country and didnt have time due to work. The hot tub indeed line to the pump cracked and now the tub is unusable. On dec 16 I finally got done work and defrosted some fitting to get the failed heater out. But the fitting are still cracked and need to be replaced. Im not sure how a failed part supplied by a company that freezes my tub and makes it unusable is my responsibility!!! Im would like some accountability.