Business ProfileforEcoline Windows

An absolutely horrible experience. I would give them no stars if i could. We signed a contract in July of 2021 for Ecoline to install five windows and one patio door. It took Ecoline almost six months to install the windows and patio door even though they promised that the windows would be installed at the end of September. Although the windows were acceptable, the patio door was faulty and did not fit the space properly. The door was warped and the mechanism was broken. We notified Ecoline about this but they ignored us for months. I had to phone them at least a dozen times and I also submitted several emails asking them to replace the faulty patio door with one that fit properly. After many efforts, we finally received a reply. Ecoline said we would get a proper door in the spring of 2022 pending construction. This did not happen. They finally contacted us saying that the door that was sent to the Regina office was not made to the measurements specified. They told us a proper door would arrive in the fall but again this did not happen. Again I had to phone and write several times before getting some acknowledgment. Finally, the patio door was installed in February of 2023. The service was terrible. We were ignored often. Nobody answered phone calls and we were redirected to a central phone servoce that put me on hold for 20 to 30 minutes before I gave up. Awful, just awful.