Business ProfileforBathroom Brothers Inc.

My mother had a bathtub with surrounds installed at her home Sept 17th, 2022. Since then she had issues with caulking coming off. She noted to the person at the time that there was noise and movement when she walked on the tub. She was told at that time (March 3, 2023) that it was nothing. July 20, 2023 they came to fix the caulking issue. Again my mother mentioned to the person that came that when she walked on the bathtub that she felt movement and that it made noise. At this point it has become worse. She was told it would cost too much to repair and she should consider the repair when she did the floors. On August 11, 2023 My mother spoke to ***** at Bathroom Brothers. She made him aware once again that the noise was getting worse. She was told by ***** that they were too busy and that they would come the following week. To this date this has not happened. My Mother is elderly, she doesn't use email or internet. I am her son and I am writing to you to help to have this company or another company fix this issue with a bathtub that was installed incorrectly at the cost to Bathroom Brothers. The previous bathtub did not have any noise issues and was only replaced to update the bathroom. I am concerned that this may cause my Mother to fall which could cause injury or worse. The warranty period for workmanship expires August 17, 2023 and my Mother feels as if the company is trying to drag this on to avoid repairing the installation that was done incorrectly. *** **** *** **** ** ******* ** ******* ********* ****** *** ** ******** ***** ****** ** ************* *** **** ** ***** ******* * *** ** ******* ** ************ *** ** **** ** **** *******. Please provide my Mother with any help possible to have this company or another repair this issue so my Mother doesn't suffer any injuries from this horrible installation.