At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 3910 Rochdale Blvd., Regina, SK S4X 4P7
- BBB File Opened:
- 1/2/2010
- Years in Business:
- 17
- Business Started:
- 1/11/2006
- Business Started Locally:
- 10/9/1999
- Business Incorporated:
- 8/8/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 56
- Business Management
- Mr. Dustin Stenz, General Manager
- Contact Information
Customer Contact
- Mr. Dustin Stenz, General Manager
- Additional Contact Information
Fax Numbers
- (306) 569-8212Other Fax
Phone Numbers
- (306) 757-7044Other Phone
- (306) 569-8212
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
22/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was called on day 2 of them having my vehicle that I wouldn't get it back until day 4 because "they had trouble getting parts", no explanation ie. what parts, where the parts were coming from (parts coming out of certain places take longer to get here), that work was added, nothing.
I was then called on day 4 saying I wouldn't get it back until day 8, again absolutely no explanation. On this day is when I had gone in to get a rental as I need, at least, a vehicle to do my job. I wasn't even given any information regarding the rental - an example being something as simple as to how much the rental costs as I only have a certain amount of coverage through insurance and cannot pay anymore out of pocket.
I was then called on day 7 saying I wouldn't get it back until day 11, same thing no explanation. On day 11 I was called again and told that they wouldn't have my vehicle back to me until day 13. This is when I actually got somewhat of an explanation - that they had sent it for a wheel alignment and had only gotten it back late that afternoon and still had to do the final assembly and detail.
After I received that call on day 11 I finally went in person to see why it was taking so long as before that day I hadn't really gotten any explanation. When I went in I had asked as to why it's taking so long. I was given the same explanation as I was given on the phone with a clarification that it had to be sent out to a different shop for the wheel alignment as they couldnt fit it into the shop they are attached to. I told them I'm trying to figure out why it had taken so long up to this point and why, if they knew that they had to send it out for a wheel alignment, I wasn't notified sooner as I had very clearly expressed that I need my vehicle to do my job. I was finally given a broken down list of the work that had to be added and the parts that I was told they had "trouble getting". However I was still given no explanation as to why there wasn't proper communication.
Finally on day 13 I had gotten a call 15 minutes before they closed that my car was finally ready for pick up, no call prior as to the fact that my car would definitely be done that day. Luckily I had called about an hour earlier, around 4:00 to inquire about my car and when I had received that call I was already on my way to pick it up.
On top of all of this the day after i got my car back, when I started in the morning I noticed my heat wasn't working when I had given them my car with perfectly functioning heat and AC. When I called to inquire about it I was told and I quote "I wonder if they put antifreeze in for you". I would think that when they fixed parts that function, or don't, based off of both coolant and antifreeze levels that this would have been checked before my car was returned to me. I took it back to them the next day and they "fixed it".
After a month (because I don't use my AC/cold air very often), I noticed it was only blowing hot air - they flipped it the opposite way. I contacted them and took my car, again, to their shop. Regardless of the fact that I had a standing appointment they told me it was supposed to be booked into ** to be looked at as universal is only a body shop. My car sat in their lot all day because "nobody could get a hold of **". So again I was rebooked 2 weeks later for my car to go in.
My car, for the second appointment, again sat in their lot all day, after which they, then, told me I would have to pay for a diagnostic to have it looked at because they "don't know what's wrong" and "it must be a coincidence that a part stopped working".
The rental I referred to getting earlier in this came from ******* ******* ******. From univeral when I picked up the rental I signed a contract. The 2 main points on said contract were 1. To return the car to them with a full tank of gas as they gave it to me with a full tank of gas - that's fair. And 2. That I would not have pets in the vehicle and I wouldn't smoke in the vehicle (this came with a sign on the windshield on the drivers side of the vehicle saying no pets, no smoking, a minimum $*** charge would occur).
2 days after I got my vehicle back, and in turn returned the rental to Universal, I got a call from ******* *******. They told me they wanted to charge me $*** for "excessive pet hair removal", regardless of the fact that I had, not only, clarified with universal that pet hair wouldn't cause a charge like that for me, that it was only about pets being in the vehicle, but I also told them, asking them to pass the information back to ******* *******, which they failed to do so, that I have 2 huskies at home and there would be pet hair in the vehicle, I always have pet hair on me even if I delint myself, the beauty of owning huskies. I did take a lint roller to the vehicle the day before I returned the rental and had only used it that day to do my job. Had I known that the pet hair in itself was an issue I wouldn't have taken the rental or I would have taken more time to throughly and completely delint the whole vehicle before returning it.
Just to clarify my issue with them right now is that they are refusing to rectify the mistake that they made and fix my AC, as I still don't have any AC, or cold air whatsoever, after many months. They want me to pay for a diagnostic to "prove" they made the mistake after a "fix" once already and *** is doing nothing to help.
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Tricia B
30/07/2024
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