10 Customer Reviews
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Review from ADAM Z
1 star30/11/2023
I went on different websites looking for good prices on palladium. My name is **** ***********************. I had never done any buisness with Kitco before. I found on there web site a palladium 1 OZ bar that was a good price so I ordered it. I made a buisness check out, as I have for Money Metals, and APMEX in the past with zero problems. I sent the check ot priority mail the same day as the order. They received the check, and told me that they would not cash it because it was a buisness check. They told me that they would find a solution in a few days, and let me know what I needed to do to get the order. The next day I checked my email, and it said " per customer request your order has been canceled." "We are charging you $96.00 for our restocking and metal price different. I immediately called them and told them what was told to me the day before. I even said I would send a personal check that day, if that worked for them. They said they would call me the next day which is today. They called and said my account was closed, and that the could not tell me why. I still want my metal at the price agreed. I plan to *** in small claims for the current value at the time I receive it, or the palladium. Worst experience dealing with a metal dealer. I recommend going anywhere else for your metal needs.
Kitco Metals Inc. Response
01/12/2023
Your account was closed as per Kitco's Terms and Conditions. The decision is final and the reasons supporting it will not be discussed. No fee was charged to you and your payment is being returned by regular mail.Review from Carmen G
5 stars15/11/2023
I bought 2 one ounce coins for a Christmas gift, 1 ounce gold and one silver of the American buffalo. Kitco has kept their promises made on the internet. I wanted to place a smaller first time order but the minimum purchase was $2,000. So I splurged, read all the purchase requirements and sent them my check. As stated, long times were given for check clearance and shipping. I placed my order October 31, 2023 and today, November 15, 2023 received from *** with signature required. I have not found any prior complaints stating the gold and silver quantities were not ******% as advertised. I find that most of the reviews are only due to misunderstandings of the buyer and not Kitco. I will order all of my gold and silver purchases from Kitco in the future.Kitco Metals Inc. Response
16/11/2023
We are delighted to be a part of your Christmas gift plans! Thank you for sharing your positive experience with Kitco, ******. It is great to hear that we have lived up to our promises and that your order arrived safely and as expected. We appreciate your trust and look forward to being your go-to for future gold and silver purchases.Review from Neil A
1 star05/07/2023
I had a account with this company I did not proceed with my order for a coin. They waited to cancel my order. I recieved a e mail from this company stating their cancelation policy. My account showed a debit of *****. They stated I owed ***** in losses and I owed them *****. Scam Scam I canceled my **** card at once with my bank. *************************Kitco Metals Inc. Response
06/07/2023
Thank you for writing in with your review, ****. As per Kitco's Terms and Conditions, a price is confirmed at the time a purchase transaction is submitted. Should a customer cancel the transaction after it has been submitted, or choose not to pay, the customer is liable for market loss repayments and administrative fees.As a customer satisfaction gesture, ******************** waived the administrative fee. Kitco charged the market loss we incurred as a result of the cancellation. Please let us know if you have any questions or concerns.Review from Laurine F
1 star12/10/2022
I had monies invested in metals w/ Kitco for almost exactly a decade. After making my initial purchases I left them on the Kitco site & had almost nothing to do w/ Kitco for the next 10 years. When I converted the metals back into currency & had the resultant check sent to me, KItco showed its true colors - e.g. the Customer Service Rep (CSR) I spoke w/ became noticeably unhappy re: me closing my acct. He also steered me towards receiving my check via regular mail, which I agreed to but he never mentioned that it would take almost a MONTH to receive my check. I kept looking for my check, & it didn't show up for 3 weeks & a day!! After 2 weeks of waiting, I called Kitco & asked about my check? I was told their "policy" is they have 21 business days to get U UR check. I told them about my recent order for vitamins from N. Dakota which I received (via ****) w/in 4 days. So I KNEW that **** wasn't the reason for the delay in getting my Kitco check, & made it clear to that CSR that they didn't have any right to simply hold onto MY money for weeks on end. THIS CSR was unhappy to hear THAT piece of info. These KItco CSRs are completely out to lunch if 1st, they don't expect anyone to ever close an acct with Kitco (& get noticeably bent out of shape if someone does so) & 2nd, also think that it should be A-OK with Kitco's cusotmers for Kitco to hold onto their customers money for weeks at a time. Unbelievable. Upon (finally) receiving the check I looked on the envelop to see how long Kitco waited before mailing my check. Well, Kitco - a co. I had trusted so much - has figured out a way to mail UR check WITH NO DATE OF MAILING ON THE ENVELOP. How much time did someone at KItco spend on this sleight of hand, circumventing the universal mailing procedure of dating an envelop with its mailng date? Way to go Kitco!! Where do U think business practices like this are going to get U? U have certainly lost my business forever.Review from Christopher T
1 star16/08/2022
AFTER.. all of the costs and ************ plus other ******** Government fees just added to my bank account that I didn't expect. I ended up paying 30 dollars an ounce for silver.. on a metal that is currently valued at 20$ . LAST time silver was at a price I could break even at was 1980...Scam websiteReview from Janice F
1 star26/04/2022
I need to find another business! My first order sat in my mailbox and was suppose to be delivered to the door. My mailbox is a rural mailbox that anyone can access. I was told this would never happen again. It did happen again! I phoned a voiced a complaint and it was to be reviewed and they were to get back to me. I then sent a email. I have yet to hear back!Kitco Metals Inc. Response
02/05/2022
Hello Janice, We are very sorry to hear this. We have reviewed your file and a Supervisor has reached out to discuss making this right. Regards, LauraReview from Hugh L
5 stars01/10/2021
After several dozen transactions with Kitco in the last 14 years, I can only say every action by Kitco has been prompt, accurate and very professional. All my phone conversations have been with excellent, highly educated representatives who immediately give everyone calm confidence that all needs will be quickly satisfied. I would recommend Kitco's honesty and integrity at the highest level.Kitco Metals Inc. Response
14/10/2021
Thank you so much for your kind words and your loyalty. We take great pride in our customer service team and are thrilled to hear that the reps you have dealt with were calm and knowledgeable. We appreciate you taking the time to share your feedback.Review from James S
1 star08/08/2021
The worst investment company I have ever done business with. They are disorganized, they will close your account for no real reason and then keep your money for three to four weeks prior to refunding it.There are other reputable companies that buy ans sale ************** Stay away for Kitco.Kitco Metals Inc. Response
11/08/2021
Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through a challenging experience with us. We make it a point to be known for customer service, so this situation caught us off guard and, we would love to learn more about what happened. One of our support members will be reaching out to you in the next 24 hours. We want to learn more about the situation and how we can make things right.Review from George M
1 star14/06/2021
I placed an order for 3 coins. Two of them came in one package as scheduled. The other one got lost by **** After more than one and a half months "investigation", I received a call from Kitco that the insurance will cover the loss. I was actually happy to hear that until I was told that they could not replace the coin because it was not in stock and I had to wait indefinitely till somebody sells the same type of coin to them. This kind of things are uncommon but happen and I understand. However, because I have a better use for my money than letting Kitco have them interest free for indefinite period, I requested a refund. Here comes the funny part:I was offered two options. The first one to send me a refund check via certified ***** package for $30 fee or a regular mail free of charge. I initially chose regular mail, when the lady on the phone started telling me that it was a bad idea because regular mail could not be tracked and if the check is lost, they won't be able to do anything about it. I have never experienced something so unprofessional. Stay away from Kitco.Kitco Metals Inc. Response
23/06/2021
Thank you for taking the time to write in with your concerns. Kitco is sorry for not being able to meet your bullion need on the timeframes you expected. We do sincerely appreciate your understanding in terms of the insurance investigation process and inventory concern. This was not a good showing on our part and anything that disrupts a customer receiving their order is a tarnish of our reputation. I will also personally apologize for the information presented to you by our representative for it was incorrect; we can replace a check lost in the mail after a short waiting period. We will take this opportunity to put our representative on the correct path. This was an unfortunate situation made worse by our lack of professionalism. We apologize for the frustration we caused.Review from David P
1 star14/06/2021
Terrible , i ordered something waited a month and finally received something completely different that i have no use for, then they claim it is what i ordered, It is not. Absolutely not, Plain to see it is not , then the run around , we cant help you , take a picture etc. Terrible place !Kitco Metals Inc. Response
23/06/2021
We appreciate all customer feedback, even if negative. From looking into our system, the order you placed on May 24th was delivered to you just as you requested with the items you specifically picked from our online store. With 1-kilogram silver units, Kitco does not guarantee specific branding other than “from the Good Delivery List” typically from any recognized refiner. While it is theoretically possible you could receive a PAMP Suisse bar in this fashion, it could also be Engelhard, Johnson Matthey, Heraeus, etc...and we are very clear about this. Kitco, at the time of your order, was advertising guaranteed PAMP Suisse bars in 100 troy oz variety, not in the kilogram unit size, and we hope this is not the root of the confusion. We can fully guarantee there is no mechanism in the system for you to have been able to specifically request PAMP Suisse bars of this size. As a courtesy, one of our supervisors recently reached out to you with an invitation to call in to discuss an exchange option. Should you wish to proceed, please note some fees might be applicable. We hope this is to your satisfaction. Thank you for taking the time to write to us.
Customer Review Rating
1.8/5stars
Average of 10 Customer Reviews
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