Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fig Financial Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFig Financial Inc.

    Loans
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 30/7/2022

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Fig is a subsidiary of Fairstone Bank, which gives them the ability to leverage their lending knowledge to assist with personal installment loans, consolidating debt, making a large purchase, or for additional cash.

    Business Details

    Location of This Business
    630 René-Lévesque Blvd West Suite 1400, Montréal, QC H3B 4Z9
    BBB File Opened:
    26/7/2022
    Years in Business:
    2
    Business Started:
    11/4/2022
    Business Incorporated:
    11/4/2022
    Accredited Since:
    30/7/2022
    Type of Entity:
    Corporation
    Number of Employees:
    6
    Contact Information

    Customer Contact

    • Jackie Siemon, Senior Manager Customer Experience
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: What to consider when researching personal loans

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Patti G

    2 stars

    10/12/2023

    This company is surprisingly unprofessional. First, they don't report to the credit reporting agencies, and they don't tell you this before you take out the loan. I complained and was told "take it or leave it". So if you're looking to build up your credit score by paying off a loan (as I was), avoid this company.Second problem is that they sign a loan agreement with you specifying the date the loan will come out of your bank account. Then they take the money out when they feel like it. I had an overdraft on my bank account because they withdrew their payment 2 days early. Then the next month it was 2 days late. Lather rinse repeat. It took several months before they started taking the money out on the same day each month. Their interest and fees border on usury. When a payment is withdrawn, the fees they add are more than the actual payment on the loan. So for example if you're paying $50 a month, $30 of it is interest and fees and $20 goes toward the balance. I'm sure the amounts differ based on the amount of the loan and the number of payments, however this doesn't change the fact that Fig charges astronomical fees.Finally if you pay the loan off early and in full as I did, you get a screen with a button to pay the loan off. When you click the button, it processes the payment immediately - without giving you a choice of payment method, and without telling you where they took the money from. My payment was over $1000. I had to log into several accounts to find out where they took the payment from. They took it from the bank account where they had been withdrawing the loan payments, when the money was in a different account at a different bank. I had to scramble to transfer the funds before the payment bounced.

    Fig Financial Inc. Response

    12/12/2023

    Thank you for taking the time to share your experience and provide this feedback. We understand that you have faced some challenges and want to make sure we can address your concerns and make improvements in the future. 

    Withdrawal Timelines: 
    We've worked diligently to improve our withdrawal timelines, reducing processing times from up to 3 business days to 1 business day, based on valuable feedback from customers like you. If your scheduled payment date happens to fall on a weekend or holiday, your payment would be taken out on the next business day.

    Fees and Interest: 
    While we don't charge any fees aside from NSF fees for unsuccessful payments, we do charge interest. We strive to ensure transparency during the pre-qualification stage, making applicants aware of the interest associated with their specific offer.

    Credit Reporting: 
    We understand the importance of reporting to credit bureaus and are actively working on implementing this. Once reporting begins, it will be retroactive for all existing and past customers.

    Paying off your loan: 
    We understand the importance of clarity when it comes to submitting manual payments through your Fig account and apologize if the payment source for your loan payoff wasn't as clear as it could be. Rest assured, we display the source account information on the payment confirmation screen. Ill make sure this feedback is shared with our team so that we can continue to make improvements.

    Thank you again for contributing to our ongoing efforts to refine and improve our services. We appreciate your feedback and look forward to serving you better in the future.


    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.