Customer ReviewsforAtlas for Men

I like the products for use as casual wear. The quality of the **shirts and polos are less than superior but I find them satisfactory for every day wear when not being at social gatherings.

Hello ************************,Thank you for taking the time to share your thoughts with us.We're sorry to hear that our t-shirts and polos didn't meet your expectations in terms of quality.Your feedback is important to us as it helps us strive for improvement.We understand the importance of providing superior products, and we'll certainly take your comments into consideration as we work to enhance our offerings.Despite this, we're glad to know that our casual wear is satisfactory for your everyday use.We hope you continue to find value in our products, and we're here to assist you with any further concerns.Wishing you a wonderful day ahead!Sincerely, Aude@Atlasformen

Hello ************************,Thank you for taking the time to share your thoughts with us.We're sorry to hear that our t-shirts and polos didn't meet your expectations in terms of quality.Your feedback is important to us as it helps us strive for improvement.We understand the importance of providing superior products, and we'll certainly take your comments into consideration as we work to enhance our offerings.Despite this, we're glad to know that our casual wear is satisfactory for your everyday use.We hope you continue to find value in our products, and we're here to assist you with any further concerns.Wishing you a wonderful day ahead!Sincerely, Aude@Atlasformen

I bought 2 different coats that where 4xl and one was way to small and one was way to big.

Dear *******************, We are sorry to read that the items you ordered don't fit as wished.Our clothing tends to size on the larger side to offer maximum ease of movement and comfort.Dont hesitate to take a look at our size guides on our website. I'll pass on your comment to the relevant department and this will help us to continue improving our customer satisfaction.Have a nice day, Aude@Atlasformen

CONSUMER PROTECTION - FRAUDULENT CUSTOMER RETURN POLICY ** Exceptionally ********************************** Refund In Nov. 2024, I purchased a Men's jacket, size Men's XL. ** was far to large for three different individuals who all wear that size. On Dec. 29, 2023, I initiated a return and was instructed by ATLAS FOR MEN cust. service staff to send it to A.F.M, (not the 3rd party Marketplace vendor who supplied the jacket.) The pkg. was received Jan. 4, 2024. ** is now 17 of May, 2024,. & I've made over 7-8 phone calls and at least 8-9 emails to the 3rd Party vendor, ********. Each time, I've been given ***************** tactics, (oh you must wait a further 10 days.) On 16-Apr-'24, an email arrived saying I'd get a refund but now HOW or WHEN, 2 more inquiries ensured on my part. Today I get an email saying they're refunding me $2.99. The order was $75.55 for the Jacket + tax = $78.54 PLUS.. I am out of pocket the RETURN SHIPPING of $22.00+ dollars. (They don't refund that.) The parent company ATLAS FOR MEN (AFM) has taken no responsibility (other than lip-service) to liaise with Pertumba to urge the refund. ** is my opinion due to the poor sizing of several clothing items I have ordered over a year or more, the sizing info in the catalogues /online are inaccurately depicted. Returns are a nightmare at the customer's expense. The company policy is THIRTY DAYS for a refund. My experience is now from 4-Jan to 17-May ** is my recommendation: DO NOT BUY from ATLAS FOR MEN, or any of their marketplace vendors. I shall share this complaint with any/every other service that offers CONSUMER PROTECTION. We are pleased to inform you that a refund of $2.99 for order (order no removed for privacy) has been issued. This refund is for the following items:**em name: Hype - Parka LUXE - Homme (********) - UTHY6868 **em condition: New **em price: $75.55 Reason for the refund: **em returned: Incorrect size * End *

Hello *******, Following your phone call with **** , I wanted to provide you with further clarification and resolution regarding the refund issue I understand your frustration and want to assure you that we are actively working to resolve this matter. Allow me to provide you with an update: The refund of $75.55 was indeed processed on April 12, 2024. However, I acknowledge your concern as you mentioned not receiving it, and it is not reflecting in your account. We are currently in the process of obtaining proof from the credit card payment center, which we will promptly share with you once we receive it. This documentation, including the Acquirer Reference Number (ARN), will assist your bank in locating the funds swiftly. Regarding the separate refund of $2.99, this was due to a technical incident, which caused it to be processed separately from the $75.55 refund. I apologize for any inconvenience this may have caused. Attached, you will find proof of the refund process. Additionally, we will provide you with the transaction number as soon as possible. I sincerely apologize for the inconvenience and frustration this situation has caused you. Please know that we are committed to resolving this issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to reach out to me directly. Your satisfaction is our top priority, and we are dedicated to making things right for you. Thank you for your understanding and patience. Sincerely, Aude@Atlasformen

I placed an order on approximately 04/22/2024 and have not received it or any information about its being sent. You have however, charged my account. I would like to know the status of my order and when I cn expect to receive it. If this is not possible, then please credit my account for the amount charged---promptly.

Dear ***********************, According to the tracking your delivery shows as delivered. If this is not the case, please inform us as soon as possible so we start a research for you parcel.Have a nice day, Aude@Atlasformen

I ordered a pair of shoes,paid $6.99 for shipping. shoes were too narrow. Paid $12.50 to ship back by ***** Why the difference ???

Dear ******,I'm sorry the shoes you ordered are too narrow for you. In order to provide our customers with the best possible service, we have fixed delivery charges. Atlas for Men will cover the difference. The customer is responsible for all return postage costs. I'm sorry for the inconvenience. Should you have any further questions or require assistance, please don't hesitate to reach out.Kind regards, Aude@Atlasformen

Fit perfect Nice material Nice colors Good shipping speed *****************

Dear Customer,Were delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know! All the best, Aude@Atlasformen

Didnt get a mailing email so I thought it was a scam. However the order just showed up and I was very pleased with the quality and look of the swimsuits I ordered.

Dear *******,Thank you for taking a moment to leave us 5 stars. We really appreciate your feedback. All the best until next time, Aude@Atlasformen

Jan 16 I spent enough at AFM (Atlas For Men) to enjoy free shipping. My credit information was input correctly and accepted, but there was no indication that my submission had been received. AFM did not indicate that it was necessary to create an account. But I tried it and it worked. AFM did not email confirmation of my order. I called their support line. The customer number I got online didn't match the one the agent had. They gave me a new customer number. The agent didn't understand my request for confirmation of my order. I gave up trying to explain. Jan 19, I received confirmation by email. I was not given a tracking number. Again I had to call support. At first the agent didn't understand my request for a tracking number, but eventually advised me to wait longer. Days later, a new link appeared on my AFM account page: A green link button read, "Track Your Order." I clicked on it and was taken to the *********** parcel tracking page. *********** had no record of the shipment. I wrote down the faulty tracking number and called support again. The agent assumed I wanted to place an order. When I was allowed to speak, I gave him the faulty tracking number. He said it must be a "Landmark Global" shipping number. I googled Landmark Shipping and entered the number. The data returned was, ************** Uploaded." The parcel was still in ******, **. The next day, tracking data showed "Processed" and "Grouped at Landmark facility" also in ******, **. I kept checking every day, but nothing changed. Incidentally, during this time AFM had emailed me the correct link to Landmark shipping. On Jan 31, my parcel was left on on my porch. I immediately tracked the package again online with Landmark, and realized that it offered virtually no interim shipping data. Time elapsed: 15 days. Sanity lost: incalculable.

***************,Thank you for reaching out to us, and we sincerely apologize for the dissatisfaction you've experienced regarding the diffusion of information, customer service, and tracking of your order.Your feedback is invaluable to us, and we're committed to addressing your concerns promptly.We understand the importance of transparent communication and efficient customer service in ensuring a positive shopping experience. I'm sorry to hear that we fell short in meeting your expectations in these areas.To rectify this situation, we'll be reviewing our internal processes to identify areas for improvement and implement necessary changes. Additionally, we'll ensure that our customer service team is equipped to provide timely and helpful assistance to all our customers.I apologize again for the inconvenience it may cause.Sincerely, Aude@Atlasformen

on 2 different occasions I have attempted to buy articles of clothing from this company. In both cases I completed the forms ,on line and proceeded to the check out. Buy the time I got to that screen the price of the articles had doubled. I cancelled the purchase and contacted the company.The company sent me an email assuring me that I was not being double billed by their system.In the second case I went on to their "chat" line. I explained what had happened and was put on hold but no response . I tried again and the operator suggested that I " purge" my computer and thus delete the double cost file ! At this point I left the site and decided to lodge this complaint.Please note: ********* at your ****** location has a copy of an email I sent to the company. In my opinion the company has manipulated the check out system and slowed it down by requesting a back code and then changing the price also please note that the phone # on the ****** web site is for an aircraft manufacturer ***********************

Hello *****,Thank you for your message.First of all, I sincerely apologize for all the inconvenience encountered during the place of your order.I'd like to thank you for your interest in our ATLAS FOR MEN catalog and for taking the time to write to us with your comments about the dysfunction on our website. These have of course been passed on to the relevant service, always interested in our customers' suggestions.Indeed, it is by taking your opinions and reactions into account that we can try to satisfy you even better.So don't hesitate to let us know what you think.Furthermore, consulting your file, let me reassure you, I can see that the order and the payment were not processed, and rest assured that the dysfunction is now fixed.Please let me know if there is anything else I can help you with. thank you for your trust and loyalty, and I wish you a very nice day.Sincerely, Aude@Atlasformen

Sizing is wrong. Far too big. Bought jacket and underwear according to their sizing and measuring table. Paid the full postage as the free shipping does not kick in at any time, some catalog items even cause and extra delivery charge. Free gifts and extra $10 off offers are not possible to get. Quality is rustic, but seems OK. Prices are good. Cost of returning makes a return un-economic. The Customer Service does not answer their phone in either French or English. Compared to other online stores, these guys are poor. Date of experience: October 22, 2023

Dear *******************,

I'd like to thank you for your interest in our ATLAS FOR MEN catalog and for taking the time to write to us with your comments about the size of our articles, the returning fee, and the difficulties to reach our customer service by phone.

These have of course been passed on to the relevant services, always interested in our customers' suggestions.

Indeed, it is by taking your opinions and reactions into account that we can try, catalog after catalog, to satisfy you even better and to better adapt the articles we offer to your tastes and needs.

So don't hesitate to let us know what you think.

First of all, be sure that all our phone operators do their best to answer our guests as quick as possible, even despite a great number of calls.

Your satisfaction being our priority, I would like to refund half of your return shipping fees. In order to do so, please indicate the cost of return shipping.
In order for the reimbursement to reach you quickly and securely, I invite you to send me by return e-mail your bank account details through the copy of a cheque specimen.

Moreover, please tell me the gift you should have received on your last order. 

I sincerely apologize for all the inconvenience.

Please let me know if there is anything else I can help you with

Looking forward to reading you and I wish you a very nice day.

Regards, ****************