We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payday Loans

Uncle Warbucks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’d was a repeat client of Uncle Warbuck, and my two previous loans were paid within 2 to 3 weeks of receiving the funds.

    In this incident after my third payment, they seemed to be haves technical because I was not able to make my payoff payment as I had with the previous loans. I called the customer service line and they assured me that they’d look into it and get back to me. A week went by and I started receiving their collection calls because a payment was missed, at which time I referred the agent to my earlier issues with not being able to make the payment as I’d been doing at they is was supposed to be being looked into. The agent put me on hold them we scheduled a time in the week when that could try drafting the payment from my account. They have my bank info and I didn’t think anything about, I just wanted them to pay the balance due in full and close the account. Two weeks go by and I start receiving collection calls telling me that I’m now 4 weeks behind on my payments, again I refer back to the original call into to them about the technical issues,

    Then it hit me, someone on there end must’ve notice that I’d been paying off my loans so they made the decision to delay me payment so they could charge me more interest on my loan.. I even offered to send them a paper check for the amount I owned the. The issues started and they state that they cannot accept a physical check and that all payments have to be made electronically…

    They are a scam…

    Business Response

    Date: 16/06/2023

    Thank you for contacting us,

    We have reviewed the account and would be happy to help in any way we can. We would ask the client to contact us so that we can come to an arrangement that works for both parties. We always strive to help every client as best as possible and that works for everyone. We do have policies we must follow but we are always willing to try and help.

    Uncle warbucks 

    Customer Answer

    Date: 19/06/2023

    Better Business Bureau:




    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









    Regards,


    Complaint ID: 20194284


     



     


     

  • Initial Complaint

    Date:24/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am returning customer of uncle war bucks, had several loans which i paid in full and i do get a re loan immediately after paying off, march 2022, after making my final payment on last loan , i checked the website and i cant see my payment history and loan history anymore, am a returning customer with VIP TIER 3, since then i have been having issues to reloan, no one explains why this happened whenever i called in to ask whats going on...they should review my loan account with them and as a returning customer with VIP TIER 3, i should have have issues to reloan and they have all my information with them.

    Business Response

    Date: 31/03/2023

    Thank you for contacting us,

     

    We have reviewed the account in question, without being able to divulge any personal client information, a business decision was made that affects the account. The client can contact us at anytime for more information.

    Operations

    Customer Answer

    Date: 03/04/2023

    Better Business Bureau:




    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









    Regards,


    Complaint ID: 19851058


     



     


     

Uncle Warbucks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.