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          Find a Location

          Videotron S.E.N.C. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Videotron S.E.N.C.

              612 Saint Jacques street, 8th Floor, Tower South Montréal, QC H3C 4M8

            • Videotron S.E.N.C.

              190 d'Edmonton Gatineau, QC J8Y 3S6

            Business ProfileVideotron S.E.N.C.

            Cable TV
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            612 Saint Jacques street, 8th Floor, Tower South

            Montréal, QC H3C 4M8

            Visit Website
            Email this Business
            (514) 281-1711

            Customer Reviews

            1.05/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B
            This business is not BBB Accredited
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            Business Details

            This is a multi-location business.

            Find a Location

            Videotron S.E.N.C. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Videotron S.E.N.C.

                612 Saint Jacques street, 8th Floor, Tower South Montréal, QC H3C 4M8

              • Videotron S.E.N.C.

                190 d'Edmonton Gatineau, QC J8Y 3S6

              Headquarters
              612 Saint Jacques street, 8th Floor, Tower South, Montréal, QC H3C 4M8
              Email this Business
              BBB File Opened:
              13/10/2000
              Number of Employees:
              1
              Alternate Business Name
              • Videotron ltée
              Business Management
              • Ms. Maura DE Marco
              • Customer Relations
              Contact Information

              Principal

              • Ms. Maura DE Marco

              Customer Contact

              • Ms. Maura DE Marco
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              36 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2024

              Complaint Type:
              Order Issues
              Status:
              Resolved
              I was discussing switching my internet provider from **** to Videotron. When speaking with the Videotron rep, they told me that their top of the line ***** internet would have no issues, no buffering when watching Live TV. However, it's been a horrible experience. The services buffers and cuts out all of the time on Live TV. I went through their service team and check the apps for performance. The simple problem is that their 964 down load speed isn't fast enough for live sport. I purchased their service on the idea that it would support my needs because they told me it would. Then I went and bought the Live TV apps and now I can't watch them out the issues they told me I would be having. Then 43 days after my contract started I asked to cancel and they are telling me that I have to pay for the device in full in I want to cancel. I'll I'm asking of them is to get out of the contract without the fees because it's their service that is subpar.
              Read More
              Read 35 More Complaints

              Customer Reviews

              19 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Leah A

              10/03/2024

              Videotron charged me 325$ for breaking my contract, I was mugged and my phone was stolen. They do not have insurance options for their devices, so my only option is to get a new phone and a new contract. I was not informed of this bill of 1371$, until I recieved a call from collections. There's no communication between one of their stores and the staff that work online. They refused to deactivate my stolen phone because I had a remaining balance, so the men who robbed me were able to use my sim card for a week. Which added stress on me because they had my phone and sim card, and I couldn't do anything about it. They should have an option to pay for device protection, this has been the worst experience I've ever had with any company. They need some compassion and we should be able to deal with our bills in store. You can only discuss your bills with them by phoning, stores only deal with devices and equipment.

              Videotron S.E.N.C. Response

              14/03/2024

              A response has been sent to the customer by email on March 14, 2024
              Read 18 More Customer Reviews

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

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