ComplaintsforDG Macdonald Moving and Storage

• Initial Complaint

  24/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved my effects in on Nov 6 2022, I reported about $250 of broke items and a desk in need of repair. All within the 30 days required. It’s now January 24, 2023, the repairmen has failed to show up twice and no one at the moving company wants to return my calls. ******** ****** promises it’ll be fixed in December 5, 2022 but hasn’t returned any calls. I called today and **** told me to speak ******** because he can’t help and hung up on me. I’m confused at this process. I would like my furniture to be repaired and to be reimbursed for the broken items.

  Business response

  31/01/2023

  We here at DG Macdonald have put the customer in contact with the third party claims repair company that we and many movers in town use. I can not make their schedule as they are an independat company. We are movers and not repair men. The customer will have to be patient and deal directley with repair company

• Initial Complaint

  19/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  DG MacDonald Moving was hired for my residential move and short term storage of my personal belongings in August 2022. A portion of personal belongings were significantly water damaged while in storage with DG MacDonald, and delivered water soaked (photographs available). The movers immediately notified the ***** (******** *******. There was no option for me to withhold paying the balance owed for the move and storage on the move date. I was told ******** would contact me the next business day to discuss compensation. 48-hours later, I still had not heard anything, so I rang ******** who sent me the compensation claim, in a blank email. The compensation claim was completed to the best of my abilities, and submitted to ******** on August 18, 2022. Nil response. Two subsequent emails were sent to ********, and still no response. The compensation claim submitted did not reference a specific dollar value -- was left open for discussion. In lieu of seeking the full market value compensation of personal goods, I was intending on seeking to resolve this matter in a fair manner. ********'s silence regarding the matter leaves much to be desired, one month after the move in date. There are personal belongings that need to replaced, and others that need to be dry-cleaned before mold sets in. I would appreciate ********/DG MacDonald to acknowledge the matter and identify what compensation will be provided. I entrusted my move to DG MacDonald based on the understanding that my personal belongings would be cared for when in their possession, and delivered in the same condition as they were when first placed on their truck. Regretfully, this is not what transpired, and notwithstanding this, I had to pay the balance owed on the move in date. It is unfair to be asked to pay upfront for services that were not adequately rendered, and to be ignored when seeking fair compensation in the matter that I was assured would be addressed within 24-hours.

  Business response

  20/09/2022

  Requested a filled out claim form(blank copy supplied). Never received a copy of claim form so can not proceed with claim until this happens

  Customer response

  26/09/2022

  
  ********** ********
  
  I am rejecting this response because the compensation claim submitted to DG McDonald on August 18, 2022 was not blank. The compensation claim form might not have been completed to DG McDonald's satisfaction however, no indication of this was ever provided to me. 

  The original compensation claim contained a list of all personal goods damaged by water when in DG McDonald's possession. The personal items were either noted with a dollar value on the compensation claim form, or with an asterixis for DG McDonald to contact me to discuss best course of action to take. Nil response was received - neither to the original email sent, or to follow-up emails.  If the claim was blank, as DG McDonald suggests, then why not indicate so upon inquiry for the matter to be resolved?  The only response ever received from DG McDonald, or indication of a blank claim, was received through the *** portal. 

  DG McDonald cannot deny knowing personal belongings were damaged as his moving crew promptly notified him, and ******** was aware of the matter when I called on August 12, 2022 to follow-up (because he had yet to contact me with information on how to proceed with submitting a compensation claim).  There is an outstanding compensation owed to me for personal goods damaged while in DG McDonald's possession. 

  Attached for reference is the original email with the compensation claim sent to DG McDonald on August 18, 2022.

  I am also attaching a detailed compensation claim with the full cost value for all water damaged goods, as I understand now that this is what DG McDonald's requires to consider this case and does not wish to discuss a fair, mutual way forward.

  I would be grateful for DG McDonald to act upon customer service and the compensation owed for personal goods that were water damaged when in their possession.  
  
  Sincerely,
  ******* *********
  

  Business response

  29/09/2022

  Now that I have copy of claim form it can be sent off to my furniture repair man

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