Business ProfileforCanada Goose Inc

This issue is about one Parka from Canada Goose I purchased on Jan 24,2024 ** ******* *** ****** **** ***** **** ** ***** *********. Upon receiving the product, I discovered it was incomplete, lacking both the ***** label and any care introduction label. Without these labels, the product cannot be officially recognized for warranty coverage. Apparently, they have Violated Their official statement: ''All Inventory is FIRST quality and will qualify for warranty per usual warranty policies''. As a reputable Canadian company, I expect rigorous inspection procedures to be in place before products are sold to customers. There is no doubt that they should not sell this incomplete product without the inspection, especially the absent label is highly related with their warranty. After reaching out to Canada Goose, they instructed me to send the item for inspection through the warranty case process. However, following their inspection, I was informed that they cannot address the issue due to the warranty policies not covering it. This seems ********* *** disappointing, especially after being asked to go through the trouble of mailing the product for inspection. Furthermore, I was informed that the product is not eligible for return or exchange due to being from a final sale. Given this, I believed Canada Goose would take responsibility for rectifying the incomplete product, as it's their duty to ensure all products meet their sales statements. However, they didn't even consider ** ******* *** ****** **** * ***** ********. ** * ***** ********* ***** **** ***** I am deeply disappointed with their handling of this matter. **** *** ***** ********* ** *** *** ***** ********** ******* **** ********* * ***** **** *** *** **** ** ******* ** ******** *******