Customer ReviewsforFCA Canada Inc.

I have a 2022 dodge ram 2500 that broke down on the highway last night. I had to call road side assistance for a tow. My issue now is that i was charged a portion of the towing fee, because i chose a dealership closer to my home. They wanted to tow a dealership that would put me 2 hours away from home for pick up once serviced instead of 1 hr to the one i chose. Having to pay a tow charge is one issue, they refuse to reimburse me and another issue is the fact that even though the truck was towed i was left stranded 200 km away from home. No car rental companies available nowhere near where i was. I had to get my brother to come and get me and lose a day of work because of an unreliable 100k vehicle. I am extremely regretful of having bought a dodge vehicle at this point as this is the 2nd time i have similar issues on 2 of their vehicles. Costing me money, lost wages and just a very big hassle with absolutely no help from customer service. If i could give nefative stars i would. I will never look at another dodge vehicle again.

We appreciate you bringing this matter to our attention.  There is no hesitancy on FCA's part to comply with the provisions of your warranty, however as indicated in the warranty manual if the vehicle cannot be driven because of mechanical breakdown, it will be towed to the nearest authorized FCA dealership. The customers are responsible to pay the difference if choosing a different FCA dealership. 

I own a 2017 Dodge Ram on January 06, 2018. It was considered a new Truck. It only had 20 km. I purchased it from ******** Dodge in Calgary. I don’t a have any complaints with them what so ever. My complaint is with ****** Dodge. I moved to ****** in 2019 and ****** Dodge serviced my Truck until 2022. Late in the fall of 2022, I brought my truck in because, I was hearing a grinding/howling noise from the right side passenger wheel. I was told the front differential seals needed to be replaced and that, was the extent of the work. Just over one year later, I heard the same noise coming from the front passenger wheel and I managed to drive my truck to a well known local mechanic by the name of Curtis P******. He informed me my differential was fried. The fluid was black inside and the seals on the differential were leaking profusely! Curtis let me know it looked as if the seals were over replaced on the differential. My truck has only 115,000 kilometres. At the time I brought it to Dodge in 2022 it had just over just over 95,000 kilometres on it. I called Corporate Customer Service and was instructed to get it towed to ******, Chrysler and they would look at it, from this point I had no faith in the Service at ****** Chrysler. I was given a rough estimate it would cost me around 3500.00 dollars to repair. Ridiculous! I was informed by Curtis that he could put new seals and a mopar diff for 1750.00 dollars. I know the previous Service Manager was relieved of his duties and thus, I question to this day whether they ever did any work on my truck in 2022. I believe I deserve an explanation a and possible restitution! I have the service records from 2022 and Curtis’s service record! I hope to hear from Chrysler in regards to this matter and I must say, my trust with ****** Chrysler is broken! Calvin C****** ******, ******* *******

We appreciate you bringing this matter to our attention. We advised the customer that we do not provide assessments or technical assistance by correspondence or over the phone. Any technical information from FCA Canada is distributed to our dealer network. We referred the customer to ****** Chrysler dealership for explanations on all the repairs that they did on the vehicle. 

On a $70k+ 2020 Ram Ecodiesel well within the power train warranty period and mileage ( 64000 km) the immaculately maintained truck threw up a Check Engine Light . ( Dealer says they now call it a “ malfunction light “ - funny the icon is an engine and the manual says “check engine light “. Truck filled with exhaust fumes with my kids in it . *** *** **** ********* ** ****** ******** ***** * ** *** *** *** * ***** ****** ******* ** *** ******** ********** ****** * This engine is under multiple recalls including the risk of a “catastrophic high pressure fuel pump failure “ for which they conveniently “ don’t have parts . In my case the engine issue is a defective Exhaust Gas Recirculator Presdure sensor which prevents the emissions system including a $ 4000 Particukate Filter from operating. Yet the dealer advises it’s “ not covered “ under the powertrain warranty . Called FCA assures I’ll be advised with 48 hours - it’s been two weeks no call - the new truck spews diesel fumes and I’m forced into a $40/ day loaner from them . After they damaged the alignment ( which I paid for ) they refused to even check the loose banging in suspension - while they do the “ Free tire rotation “ ****** **** ******* ***** ****** ****** ** . Thanks FCA for taking care of the the environment and customers .

We appreciate you bringing this matter to our attention. We are currently in communication with the customer. FCA Canada will not hesitate to assume recalls and warranty repairs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The pressure sensor is a component that was covered under the basic warranty (3 years or 60000 kms whichever occurs first) and this warranty has expired.

Would have been a zero but it won't let me. No accountability to their product or dealerships. After leaving me on the hook for a $4000 repair bill they took a year to review my file only to say no and refuse to answer any questions I had. I've only had jeeps for the last 20 years and this will be my last one. Absolutely pathetic

We appreciate you bringing this matter to our attention. The customer has been advised that within the warranty FCA Canada will not hesitate to assume the engine repairs costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The FCA warranty was expired at the time of the repairs. 

I won't to express my deep satisfaction with FCA service. You guys are taking salary for free and not doing anything except transferring the calls to different departments yet the there is no solution to the problem. My Fiat had a recall regarding the transmission and before the recall the car was perfectly fine but the cable broke on my drive way. Towing bill to ******* Chrysler was $170 which i was looking for reimbursement as it was dealership fault. Neither the dealership nor the FCA are of good help. Why I'm not surprised you guys have SUCH BAD RATINGS. It's very unfortunate for the people like me who have to go through you people.

We appreciate you bringing this matter to our attention. We are currently reviewing the concern and we will follow up with the customer. 

Worst customer service. I have my Jeep with Chrysler dealership for 2 months now for a transmission replacement under warranty. All I hear is the transmission is sitting at the GTA warehouse for one week but told Chrysler is a the mercy of the warehouse as to how when they feel like shipping the transmission. My jeep will continue to rot sitting in the parking lot. Any help is greatly appreciated on how I can get my Jeep repaired and returned to me. Clynn

We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts delay. FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA has been in contact with the dealership that confirmed that the part has arrived and we have notified the customer that the vehicle can be repaired. 

On October 26, 2023 I noticed a musty smell in my Jeep Compass. I decided to throughly clean out my vehicle to investigate what it possibly could be. I opened the light gate to see water droplets coming out from a speaker in the trunk. Which led me to my headliner being completely saturated. I then lifted my spare tire cover to see 3 inches of still water and MOLD all throughout in where my spare tire is. I had to clean it immediately as I have young children with health issues, and I also have health issues myself. I made an appointment with the dealership to diagnose the problem and I also called FCA Canada the same day to notify them of the issue. I brought it in to dealership Oct 30 at 4 pm was told diagnostics cost $279+tax. The following day Oct 31, I received a text from the dealership stating my car was ready to be picked up at 12pm … there was no communication with what was going on with my car, if I wanted them to go ahead and fix the issue or anything . I texted back asking what was wrong with it.. no answer. So I called and the lady told me it was the sunroof drains were plugged. So I went back at 4:15pm to pick up my vehicle, I paid $316 and asked if the technician could show me where the drains were so I didn’t have to pay $316 everytime this happens. The technician met me at my car, I opened my lift gate to find water that was in my car when I dropped it off, was still there. They had 4 hours from the time they texted saying it was ready to be picked up to when I arrived to the dealership to clean up any mess. When I pointed it out, at that point they offered me a rag and I kindly declined as they had all day, and I had places to be and didn’t have time to wait. I got home and immediately called the service manager where he said he would get back to me the following day after he had a chance to speak to his employees about the issue I had with the state my car was in . He didn’t call me until 4 days AFTER that phone call where I asked for Atleast…

We appreciate you bringing this matter to our attention. It is regrettable to learn of the disappointment with the experience received at a FCA dealership. As the manufacturer, we depend on our dealership organization to develop and maintain the customer/dealer relationship that is vital to our success. Any information received that does not support our philosophy of providing exceptional service is reviewed by FCA Canada and addressed accordingly.

Although, FCA Canada dealers are independently owned and operated, dealers do sell, and service our products; hence they represent FCA Canada as the manufacturer. Please understand that although we might not be in a position of authority to influence the final outcome of your concerns, we can certainly note your comments in our customer contact files. We do want to receive your feedback and appreciate you taking the time to contact us.

According to our records the warranty on the vehicle is expired. We realize that vehicle service expenses cannot always be predicted and as such, they are often disappointing to the vehicle owner.  Within warranty parameters FCA Canada will not hesitate to assume the repair costs; however, after the warranty terms have been exceeded, charges must be accepted by the vehicle owner.

Worst customer service experience ever! The warranty process is abysmal. In fact, my case was closed without ever having received a response from the case manager! The customer service rep would not contact me to the case manager, nor would they allow me to speak to a manager. This was, despite the fact that the customer service rep did not have the proper knowledge nor details of my claim. And this person was quite combative and defensive on top of that Absolutely terrible.

We appreciate you bringing this matter to our attention. We have contacted our customer  and advised that the vehicle is outside of the basic warranty. FCA Canada will not hesitate to assume the repair costs during the warranty period.  However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner.  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

I am writing to express my deep dissatisfaction and frustration with the extremely poor service and lack of resolution I have experienced with my Jeep Wrangler 4xe, which I purchased from your dealership in October 2022. Last August, I brought my truck to your ******** dealership in **********, Ontario, for its first servicing. At that time, I had no major complaints about the vehicle, and it was in good working condition. To my dismay, on August 15, 2023, 3days after the servicing, I encountered a severe engine fault that rendered my vehicle safety critical. The engine fault warning light illuminated on the dashboard, and the vehicle's brake malfunctioned. This unexpected and alarming issue left me stranded and extremely concerned about my safety. On the same day, I immediately contacted your ******** dealership and reported the issue. The vehicle was dropped for repair. However, it has now been almost two months since I dropped my Jeep, and there has been no significant progress. Despite numerous inquiries and follow-ups, I have received no clear explanation or estimated time of repair (ETR) from your service department. Frustrated by the lack of communication and progress, I contacted your customer complaints line on two separate occasions, seeking assistance and a resolution to this matter. Regrettably, these complaints have not yielded any tangible results or provided me with confidence that my concerns are being addressed effectively. As it stands, I have been without my vehicle for an extended period, which has caused significant inconvenience and disruption to my daily life. I have also been left in the dark about the status of my vehicle and the steps being taken to rectify the engine fault. I kindly request the following actions to be taken promptly: A clear and transparent explanation of the issues and steps involved in resolving them. An estimated time of repair (ETR) and a commitment to expedite the necessary repairs.

We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts and repairs delay. FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand. These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide the parts as quickly as possible and to repair the vehicle. We are currently reviewing the concern and are working towards a resolution.

My truck developed a fault during its initial service at the dealership on August 15th, 2023, and I only received it back on January 17th, 2024, after a five-month wait. Given this prolonged inconvenience, I expect FCA to provide fair compensation without the need for legal action. The truck affected was a new custom Jeep 4xe Sahara Altitude 2023 model, and its non-operational status for five months in 2023 was through no fault of my own. I believe that FCA and Stellantis should take responsibility and offer compensation for the situation. I've documented the expenses incurred during the five-month period, which exceed $20,000, and I believe it's only fair that I am adequately compensated for these losses. As a loyal customer who placed significant trust in your brand, I must admit that my confidence has been shaken by this experience.