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          Find a Location

          Virgin Plus has 56 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Virgin Plus

              Private Toronto, ON M5V 2T3

            • Virgin Plus

              509 Bayfield St. Barrie, ON L4M 4Z8

            • Virgin Plus

              84 Lynden Rd. Brantford, ON N3R 6B8

            • Virgin Plus

              777 Guelph Line Burlington, ON L7R 3N2

            • Virgin Plus

              355 Hespeler Rd. Cambridge, ON N1R 6B3

            Business ProfileVirgin Plus

            Telecommunications
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Private

            Toronto, ON M5V 2T3

            Get Directions
            Visit Website
            (888) 999-2321

            Business hours

            9:00 AM - 9:00 PM
            Business Hours
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            10:00 AM - 7:00 PM

            Customer Reviews

            1.15/5

            Average of 131 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            329 complaints closed in last 3 years

            102 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Virgin Plus has 56 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Virgin Plus

                Private Toronto, ON M5V 2T3

              • Virgin Plus

                509 Bayfield St. Barrie, ON L4M 4Z8

              • Virgin Plus

                84 Lynden Rd. Brantford, ON N3R 6B8

              • Virgin Plus

                777 Guelph Line Burlington, ON L7R 3N2

              • Virgin Plus

                355 Hespeler Rd. Cambridge, ON N1R 6B3

              Headquarters
              Private, Toronto, ON M5V 2T3
              BBB File Opened:
              16/5/2006
              Hours of Operation

              Primary

              M:
              9:00 AM - 9:00 PM
              T:
              9:00 AM - 9:00 PM
              W:
              9:00 AM - 9:00 PM
              Th:
              9:00 AM - 9:00 PM
              F:
              9:00 AM - 9:00 PM
              Sa:
              9:00 AM - 9:00 PM
              Su:
              10:00 AM - 7:00 PM
              Business Management
              • Virgin Plus, Customer Care
              Contact Information

              Principal

              • Virgin Plus, Customer Care

              Customer Contact

              • Virgin Plus, Customer Care
              Additional Contact Information
              Read More Business Details and See Alerts

              Customer Complaints

              329 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/02/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I had inquired about having Virgin Internet installed in my home. I was told that there were no current lines run into my home and that I’d have to pay to have them run so a week after inquiring I cancelled and told them I’d have to get it elsewhere. They billed me and told me I’d have to pay for the month. I do not even have a modem! Then this week I received a letter telling me I owe them $358 from a **** law office. I called and the gentleman told me to pay. I asked if he’d pay at a grocery store and leave without any groceries? He then proceeded to tell me “I will ruin your credit report if you do not pay”. I am not paying for a service I never had. **** ** ** * ***** **** 
              Read More
              Read 328 More Complaints

              Customer Reviews

              131 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              sue z

              31/03/2024

              Virgin Plus let some who ***** my Identity ( *****) open an account in My Name address, and email, This person had a Fake drivers licence as well with my name address on it, **** ********* ** *** **** *** ** ***** * ******* ** *** ** ** ** * ***** **** ** **** *** ****** ** ******* ******* ***** *** ****** ** ***** ** ***** ** *** ********* *** **** ** *** ********** did they ask for another piece of ID with signature and picture. and what about the date of birth. was the picture on the fake licence raised or smooth. raised is fake. did they scan barcode on the back NO. Then had the nerve to charge me for the account this identity thief raked up. before they would cancel. My bank had informed me of this individual That has stolen my identity. ******* *** ********** **** also notified *** the canadian anti fraud centre. and my creditors also notified. I had called Virgin Plus after receiving a statement to my account . A holes I asked they close this account as why would i open one with them i deal with another provider .
              Read 130 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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