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Find a Location

New Canadian Drain and Plumbing Ltd. has 1 locations, listed below.

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    Business ProfileforNew Canadian Drain and Plumbing Ltd.

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 24/3/2000

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    182B St Helens Ave, Toronto, ON M6H 4A1
    BBB File Opened:
    23/7/2001
    Years in Business:
    37
    Business Started:
    1/1/1987
    Accredited Since:
    24/3/2000
    Type of Entity:
    Corporation
    Business Management
    • Mr. Igor Luzskov, President
    Contact Information

    Principal

    • Mr. Igor Luzskov, President

    Customer Contact

    • Mr. Igor Luzskov, President
    Additional Contact Information

    Fax Numbers

    • (416) 652-3804
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    25/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We had a leaking pipe fixed by new Canadian a couple years ago above our basement kitchen. We have since renovated our basement kitchen. In April we noticed something was leaking again. We called new Canadian to come and assess and we found it was their previous repair that was leaking again when we were told This repair would last many many years to come. The plumber that came tried to ignore that this was their neglect and that it was another $8100 to fix. We reached out to new Canadian, and they sent a supervisor Shendon, who said the previous job was not done properly. New Canadian has made no effort to properly fix the pipe nor reimburse us for our new kitchen which had to be gutted. I have made numerous attempts to speak to the owner and they have all gone ignored.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Diane F

    5 stars

    06/04/2023

    The start was a bad odour in the building for a few days and then toilets overflowing I contacted New Canadians. After a few questions to determine what might be the problem someone was on site within a few hours and the issue was diagnosed. The majority of the basement needed to be opened, drainpipes replaced, dirt out, gravel in and new concrete back in place. An entire crew was on site by 900 the next morning a & for 4 days working non stop. Although disruptive as I was operating 2 4 businesses throughout the time, the crew & everyone I have dealt with were professional, pleasant ,kind and worked frightfully hard. * ***** *** ******** ** ********* **** ** ********* ** **** I already am telling everyone about their excellent service !!

    New Canadian Drain and Plumbing Ltd. Response

    03/07/2023

    Thank you for sharing your experience with our company with fellow homeowners. We appreciate your kind words regarding the pleasant and professional service that we were able to provide you. We do our best to ensure that we assist our clients with any plumbing emergencies they find themselves in with the minimal disruption. We appreciate any recommendations that you make on our behalf and look forward to being able to assist you with any future plumbing services. Once again, thank you from New Canadian Drain and Plumbing.

    Local BBB

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