Reviews

Review Details

• Review fromConner H

  Date: 07/06/2025

  1 star
  ******** ********* *******. Overpriced and when I went to cancel a month in advance before the annual renewal, they still haven’t cancelled my policy. This is the worst service I’ve ever received from an insurance company *** * **** ** ******* ***** ****** * **** ** ***** ***** *** ***** ******** ********** I have stopped payments to them and will never sign with them ever again. They even have ***** clauses when it comes to signing their electronic document that states that if they don’t receive the form before my policy starts, it is not considered cancelled. The form is electronic and it shouldn’t take a month to be received. I will not pay them a cent more and will seek small claims court if they continue to not cancel my policy.

• Review fromTamaz M

  Date: 23/05/2025

  1 star
  ** * ****** * ***** **** **** * ***
  *** ***** *** ****** **** ******* ** ***** ******* ****** **** ***** *********** * ********* ********* **** ***** The company is comprised of ************* *** unprofessional employees whose primary objective is to collect your money. In the event of any dispute or confusion, they will absolve themselves of responsibility and redirect you to the insurance provider. And guess what the insurance provider will tell you? That you are insured through a broker, and therefore all inquiries must be directed to the broker.
  They also refuse to participate in a three-way conference call to resolve issues collaboratively.
  Reaching anyone in a position of authority is practically impossible — everyone you can reach claims to be the highest authority available.
  And don’t be misled by their responses here expressing regret and asking you to contact them to resolve the issue. Of course they write that — ******* *** ******** *****. But over the phone, when it's not a public forum, if you contact them with a problem, you’ll hear the same answer every time: “We can't help you. Please contact your insurance company.”
  ********** ***** ********* ****** ******** **** *** ********** ******* **** *******

• Review fromSasha L

  Date: 06/05/2025

  1 star
  ********. ** *** **** ** **** *****
  Every year when I try to go view the renewal documents, I get an error message and have to call to have them sent by email. No one ever replies to emails in time at this company. I encounter issues with them every single year. If the employees are not able to answer customers' emails, why aren't they redirected to another agent?
  * ** ** *********** It is the same ***** every time I try to get in contact with someone.
  I also received my renewal for tenant insurance.... I had asked to remove my ex-partner off the policy LAST YEAR. Why is *** name on the renewal?
  Also, when I first moved to my current house and set up the home insurance, they had put my OLD address and I was paying for insurance somewhere I was not living at FOR AN ENTIRE YEAR.... they did not offer any type of compensation what so ever. **** ******** **** ****.
  Their customer service is completely unacceptable.

• Review fromSandy S

  Date: 18/04/2025

  1 star
  ***** ******* *** *** ******** ******* **** *** ** **** **** ******* **** ***** *** ****** ******* ** ****** * In all my years I’ve holding insurance 4 decades I have never had a problem until the misfortune of signing with this 3rd party brokerage. They can’t keep staff & every call results in lengthy file reviews but more so the brokers have limited training and ZERO ability for executive functioning. Joined June 20/24 two cars & home great rates. The broker *** * **** ******* **** *** *** ****** ******** ****** *** explained the month long delay to policy implementation. We were out with *** however it was not disclosed that 1. *** takes 3 months for first instalment “surprise” 2. *** does not allow date changes to auto withdrawal. Changing date with *** policy requires cancelling and reissuing a new policy and original rates are not honoured. We didn’t realize that the SCOOP broker screwed up our date until 3 months into the policy. This resulted in an NSF in February (new card was issued by bank) which wasn’t noticed until April as SCOOP never sent a registered letter as they claimed and won’t provide proof of sending a hard copy - we never registered for online portal access- which was their excuse. Once we noticed the NSF SCOOP was contacted immediately and option to pay by new card over the phone to the specific broker never happened as she ghosted us. When requested if payment could be paid ONLINE the broker **** said NO. Untrue according to ***. Insurance went from $2400 to $5400 on a perfect insurance record. Cancelled without notice as SCOOP was sending notices to the wrong email ! Supervisor Unavailable from Thursday to Easter Monday leaving us stranded on the long weekend so had to rent a vehicle to have insurance. Not sure if we will hear from them Monday - unlikely is our guess. We are reporting them on every oversight board available and have contacted legal. Just a horrible unavoidable nightmare - ***** ** *** ***** *

• Review fromDmitri A

  Date: 03/12/2024

  5 stars
  I found the conduct of my broker, Jacklyn A. very professional and efficient. Such an interaction resulted in the successful completion of agreement to the satisfaction of both parties.
  Much appreciated, Jacklyn.

• Review fromNancy M

  Date: 02/12/2024

  1 star
  **** ****** After calling the company called lower *****.ca, I was transferred to Thinh T. who goes by the name Ryan from Scoop Insurance.
  He gave me a quote with *** (a trusted company). I was hesitant to complete the transaction and said I wanted to keep looking and after being put on hold several times, he gave me a very low quote (aprx $20-$30 less than all others). Despite my reservations, I agreed to sign (via e signature).
  3 days later and ‘Ryan’ emailed me with a new hoop to jump through so he could ‘secure’ the rate. I was flabbergasted because I had already given all my information and signed the contract…
  I immediately requested to cancel (well within the legal cooling off period), and was told I needed to ‘do it over the phone’. I refused because after being **** to the first time, I was. It falling for that again.
  I’ve now been charged an eye-watering amount on my credit card and when I’ve asked for the invoice with a breakdown of the costs, all I got was a generic receipt with some made up total. ********** ***** ******** ****** **** **** . *** ****** ** ********** ******* ** ** ********** **** **** *******. I will be reporting Scoop and Thinh T. to RIBO as well for his *********** sales tactics.

• Review fromheather r

  Date: 21/11/2024

  2 stars
  ***** ********* ****** **** they made me switch insurance companies when I got another car and since then I have had problems with this new insurance company not taking my payments and threating me with cancellations. and telling me they are trying to take my payments 2 days earlier

• Review fromTerry D

  Date: 04/11/2024

  1 star
  ********** *********** ****** ********** ********* Unresolved Billing for a Vehicle No Longer Owned
  ******* I wish to express my concern regarding the ongoing billing issue with SCOOP INSURANCE BROKERS for an automobile that I sold almost two years ago. Despite multiple requests, the insurance coverage for this vehicle has not been canceled, and charges continue to be withdrawn from my account.
  The communication received from SCOOP INSURANCE BROKERS has been unsatisfactory, with references to procedural delays such as document processing by ***, which has only served to prolong this issue without resolution.
  Proposed Solution: I respectfully request that SCOOP INSURANCE BROKERS immediately:
  Cancel the insurance policy for the vehicle in question.
  Reimburse all funds withdrawn from my account since the date of the vehicle's sale.
  Given the severity and duration of this oversight, I am compelled to consider legal consultation to resolve this matter. I trust that SCOOP INSURANCE BROKERS will take swift action to rectify this situation, thereby avoiding further escalation.
  Thank you for your attention to this critical issue.

• Review fromRICHARD S

  Date: 28/10/2024

  1 star
  They quoted myself two different quotes and then ask for my roomate policy and was demanding her policy number from her insurance company which wasn't them .

• Review fromPage B

  Date: 17/10/2024

  1 star
  Terrible. Tried to work with broker for a month before insurance ran out. Thought everything was set up however no money was charged to my account and the broker I was working with literally disappeared and did not return my emails and did not acknowledge me until 2 days after my insurance ran out . My Insurance ran out on a Monday and I did not hear back from them till Wednesday. I had already purchased insurance from somewhere else...when I told the broker that I had to purchase it from somewhere else...the payment immediately was charged to my credit card. Trying to get my money back and after numerous calls was told it would be another 2-3 weeks to process repayment. My payment was 1800 for the year. * ***** **** ** * **** *** I would not not recommend to anyone at all.
  Also tried to purchase home insurance through them. However after a month of signing everything, no money has been charged to my credit card ( I was paying for the entire year) and no papers form the insurance company. When I asked them about it they were very vague...however despite it not being completed and no money being exchanged ( so really nothing purchased) I was told there would be a cancellation fee.
  **** ******* ** * ************ *******