4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sarah S
5 stars01/12/2023
Very easy to deal with, found the prices to be some of the lowest and the policy came quick in the mail.Review from Cindy B
1 star21/03/2023
Said if my husband lived a certain amount of time they would pay. If he didn’t I would at least get my money back. When he passed they refused to honour the agreement. Then when I tried to fight them they told me only the person who applied for the insurance could do so. My husband had died so their “client” couldn’t file a complaint. When I cried because my husband was gone they said that they wouldn’t talk to me since I was to emotional.Review from Crystal D
5 stars28/11/2022
I had a very easy time finding an acceptable policy for an acceptable premium even with me being someone who has **** *** ********. So far I have had no issues with this company. Hopefully my loved ones will have the same luck when it comes time to collect.Review from Darren P
1 star02/02/2022
**********************
Spent several hours being interrogated by multiple people in order to find a suitable policy. I accepted the quote, gave payment info etc then heard nothing after that despite numerous attempts to find out if I'm insured or not.
Their customer service is as abysmal as their efficiency.
Canada Protection Plan Response
22/02/2022
We never want to disappoint our customers and appreciate that you've taken the time to outline your experience. We value the opportunity you've given us to look into the details and to address them. Ensuring our customers are offered a policy that best matches their needs is a critical element of Canada Protection Plan's mandate, and our questionnaire has been designed to facilitate a simplified, no medical approach. We also work with our customers to address their unique personal needs, some of which may require special handling, such as your application did. Based on our records, after the special review, the Life Insurance Agent tried to connect back with you on five occasions by phone to give you an update on your application. She did leave messages on the first three occasions but not on the last two. These phone attempts occurred between December 9 and13, 2021. Unfortunately, it appears we didn't hear back from you to discuss your application further. We never want to leave our customers uncertain about the status of their insurance application or coverage, and will always do our best to promptly follow up with them, but we also never want to overstep our welcome either. We apologize for the unhappy experience you had, but invite you to please give us another try - we'd love to try to win you over.Customer Response
23/02/2022
Thanks for the cut & paste response. I appreciate your half-hearted attempt of an apology whilst simultaneously blaming me for your company's professional incompetence.
I sent several emails to Libby before and after those dates trying to find out if I'm covered - None were replied to.
Every phone-call was returned, and an additional 9 were made since that. I was even verified on December 16th, so for you to say that you didn't hear from me is just incorrect.
What exactly was the problem? You verified me, took my credit card details and then went awol.
Give you another try?! I'd rather chew on glass than deal with your joke of a company again.
FYI, It only took me 15 minutes to take out a far superior policy with **.
Customer Review Rating
Average of 4 Customer Reviews
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