Business ProfileforBreezecome Inc

****** **** ******** * **** ** *** ***** ********* *** ********* ************ **** ******** ***** *** ***** ** * **** ** *** ******* ** ********* I would like a refund of the $274.59 in addition to the completion of the job. Which is still outstanding. Here is the letter that I sent the company twice via email and have not heard any response to date. The Manager On Friday 13th at 2:00am I woke up to find the furnace not working, the temperature in the home was 62F and very cold. at that time, only I (85 years old) and my wife (83 years old) at home. So we need our furnace get fixed a.s.a.p. I called your customer service representative Michael M. who could not provide a serviceman at that time and authorized me to get a third-party serviceman to fix the furnace and get refund from your company. At that time he reviewed my contract and verified the furnace has a warranty of 10 years for labour and parts. I called many service repair companies but could get no one to provide the service. At 9:am "******* *******" called and offered their services for 12:00 noon, I told "******* *******" I will need to call "Quality Breeze" before I could confirm their appointment. Because I would like to double check whether "Quality Breeze' have service technician available or not first. I made several calls to "Quality Breeze" in more than an hour period and the answer was always "call back do not leave a message". ******* ******* came at 12noon and did the service, ******** Invoice #***** is their bill for $274.59 which I paid and am requesting a refund under the warranty, as well there is a recommendation for a new gas valve to be installed, checked and adjusted. Please call me at ************ to set up an appointment to have the work done. Thank you. **** **  Second email request below The Manager Please be advised that a week has passed and I have not been contacted, this matter needs your urgent attention. Thank you **** ****