ComplaintsforChefsPlate

• Initial Complaint

  26/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went onto Chef Plate as I was pondering ordering but once i got to the recipes (which you cannot see unless you add credit card which begins the lock in process ***** * *** ** *********) I opted not to select recipes and leave not proceeding with the order. Well, the organization chose to send me a box anyway and charged my credit card. I contacted via email but the company apparently does not reply to emails thought the email option is public. So then the next day I contact their customer support as I had not heard back from the email. They are refusing to cancel as it is four days from delivery, stating they cannot cancel the box. Well I emailed 5 days from delivery and it is not my fault they cannot reply. Also simple communication will stop the box. **** ***** ****** ********** I also requested to be escalated to a manager but was told that cannot happen and the manager will contact me in 3-5 business days, so after the box has been shipped. * ********* **** *** ***** ****** *** *********. I did not select meals so in my mind I did not complete the order process but they send the box anyway. *** ****** ****** **** *** ***** ** ** ****** *** ****** ***** ** ** **** **** ******** **** ** *** ***** * ***** 

  Business response

  02/04/2024

  We have reached out to the customer to resolve their concerns.
  
  Thank you,
  Chefs Plate

  Customer response

  02/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  06/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up but repeatedly the delivered ingredients were missing items. Attempted to cancel but was told it was too late so another week is coming. Also those items are not what I wanted, chef's plate arbitrarily chose them for me.

  Business response

  20/03/2023

  Hi ****. 
  
  I am very sorry to hear that some of your ingredients were not the quality you expected from Chefs Plate. I understand how stressful it can be to receive a recipe that you cannot enjoy and how it affects your meal planning for the week ahead.
  
  Chefs Plate is a weekly subscription service, which means that orders are automatically processed once your account is activated. As outlined in our Terms, by registering for a HelloFresh plan, you acknowledge that your subscription has an initial payment feature and you accept responsibility for all charges prior to deactivation. 
  
  We do our best to make it clear throughout the ordering process that we are a flexible, self-managed subscription service. Our weekly deadline for changes and cancellations is 11:59 PM PST 4 days prior to your delivery. If a meal swap is not made, you are sent our chefs' selection of meals according to the menu preference that you selected while signing up. Menu preference can be updated by accessing the “Plan Settings” of your account.
  
  It is never our intention to cause any inconvenience, so as a gesture of goodwill, we’ve processed a refund of $51.92 back to your original method of payment. The refund will be visible there in 3 - 5 working days. We kindly thank you in advance for your patience and understanding.
  
  I can confirm that your subscription is canceled and you will not receive any further deliveries. If you have any questions please call us a* ***************
  
  

  Customer response

  20/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  31/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered a first week promotion price package from chefs plate for $17, and was charged $17 after making a choice and  meal plans. I was satisfied and paid when shown the total charge was $17. I then found a separate charge the same day for chefs plate for $27. After contacting them and asking to refund the unauthorized charge they told me that the charge was for switching the meal plan ** *** *** ***** ** * ***** *******. Also the total was not changed. They gave 2 different transactions ***** * ******* ** **********. They agree it’s unauthorized but refuse to issue a refund for items I did not order and will not receive.

  Business response

  18/11/2022

  Hi *****, We’re sorry to hear you received unexpected charges. Chefs Plate is a weekly flexible, self-managed subscription service. After taking a look into your account, I can see that the additional charge was for two meals that were chosen:
  1. Premium recipe - Steaks & Herb Butter. This recipe comes at $5.99 extra per serving
  2. Packed Plate - Peruvian-Inspired Chicken Feast. This has a surcharge of $7.99 per serving per person. 
  

  These special meals bring higher quality ingredients and restaurant-quality curated recipes - they are always labeled with a black tag “SPECIAL” and identify the extra charge per serving. You can see the surcharge right under the recipe photo (+$x.xx/serving).
  

  Please keep in mind that discount vouchers or credits do not apply to our surcharge meals.
  

  When a meal swap is made, our customers are able to see all charges on the account in the order summary. Surcharges are always shown separately from the base value of the box, as many customers prefer this to be able to track their expenses easier. I hope this helped clarify any confusion!
  

  It is never our intention to cause any inconvenience, so as a gesture of goodwill, we’ve processed a refund of $27.96 for the surcharges back to your original method of payment. The refund will be visible there in 3 - 5 working days. We kindly thank you in advance for your patience and understanding. I can also confirm that your subscription has been canceled. You will not receive any further deliveries unless the subscription is reactivated. If you have any questions please call us at **************

  Customer response

  18/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  However, when they stated that the price was shown, that is complete false. The promo price total was shown. The price with the upgraded choice was NOT shown. It was charged as a separate price, and I would have never known had I not seen the separate charge in my bank account. 

  
  Sincerely,
  
  ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩