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Business Profile

Asset Management

Hazelview Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asset Management.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings of the day, I am a Hazelview tenant at ******** ***** ** *********** *****, Montreal, Quebec - ******. The reason behind mailing you is, that I recently moved here by sublease for just 4 months ( Oct 2023 - Jan 2024). I got to know that Hazelview Property Management provides a free internet connection. I tried to connect my internet device to it using my wire and it won’t work. I requested the manager to resolve the issue. She sent the Janitor to check what's the issue he wasn't able to find it. He told me there was a problem with my device. I bought a new one still there is an issue. Again I went to the manager she sent a technician. He also did not find it. She informed me that she is sending an outside technician. They informed me that there was an issue with the connection wire and that I needed to pay $270. It is not my Mistake with the wire coz I have been using the same wire for 2 years with my internet connection with **** ********. Since the janitor & building technician don't know about the wire. How should I know that I need to use the specific wire for this building for Internet connection? If I purchase a new internet connection it would have cost me $220 for 4 months. They have my security deposit and they would like to deduct $270 from that. I was trying to reach Hazelview management because the building manager said that there was nothing she could do. I am not willing to pay for this. None of them responding to this.

  • Initial Complaint

    Date:05/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my key fob deposit for a monthly parking spot that I emailed my notice to May 31st 2022 and dropped the key fob off June 1st 2022 **** ******** ******* ** **** plus being deducted (direct withdrawal) for two additional months after my 30 days notice was given. I've emailed a total of 8 times about the fob deposit refund ($40) and have been ignored. I am looking to receive a refund for my entire contract with this company or a minimum of 2 months payment ($169.50 per month) and my key fob deposit refund ($40) totalling ideally $1057 or a minimum of $379. **** ******* *** **** ******* *** ************** **** *** ********* *** * ****** **** ***** ******** **** *****

Hazelview Properties is NOT a BBB Accredited Business.

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