ComplaintsforAppliance Repair Experts Corp
Appliance Repair
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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called this company regarding service for my washing machine. I said at the time that I would call back because I needed to confirm my schedule at work. I cancelled the appointment and was told that there was a cancellation fee that would be waived ONLY if I provided a 5 star google review. For a service that never happened. I refused, and the agent then threatened to send my contact details to a collection agency. Then I received 4 phone calls, 2 emails and three text messages (I saved them all), asking me to contact them for a “special offer” to resolve my issue. Today - I received an invoice for $100 for a service call that never occurred. ******** ******** ********* *** **** ****** ******* **** ********* *** **** ********** ** ******* ***** To resolve this issue, I would like a formal acknowledgement that no service occurred and I do not owe them any money at all. Thank youInitial Complaint
29/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When I booked the appointment they told me that I had to pay for the service call but if I went ahead with the repair, the service call fee would be waived. I asked, "What if you don't have a solution to my problem?" The guy said, "Don't worry — we always do." The technician came and inspected my dryer and said we simply had to order a new part. He gave me a reason as to why I needed to pay for the part in advance. **** ******** ****** **** **** * *** **** *** I paid for the service and the part. When I didn't hear back from the technician within the timeline he had promised, I tried contacting the company but wasn't able to get through to them. My call wouldn't go through or I would get hung up on after telling them my issue. So I disputed the credit card charge with ****. Finally, I got through to someone at the company who gave me the technician's number. His name is DALLAS K. He was responsive at first and updated me on the status of the part which he said was coming. He later became aware of the dispute claim and I told him I would cancel it now that I had gotten a hold of him which I did. Eventually, it was determined that they no longer manufacture the part I need. Dallas told me he was unable to refund me for the service call but he would refund me for the part out of his own pocket (for some reason). He was responsive at first but kept delaying the time when he would issue the refund **** ********* ******** I've now attempted to contact him 6 times over the course of the past month and he is completely ghosting me. To make matters worse, **** can only investigate a charge ONE TIME so they refuse to re-open my case disputing this charge. **** ******* *** **** ******** ******* ** ****** **** ****** ******* **** ******* **** ******** ****************Initial Complaint
27/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On December 28, 2023, we reached out to Appliance Repair Experts to address an issue with our refrigerator. They charged us a deposit for a part, and have since completely stopped communicating with us. We have tried emailing and reaching out to the specific technician, but no response. We have since fully replaced the refrigerator and seek full reimbursement of the deposit.Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called in January to have a service call done on 2 appliances was told the service call would be 89.00 for the 1st appliance 49.00 for the 2nd appliance if I went through with either of the repairs the service call prices would be waived for that appliance Was told the dishwasher just needed to have the relay reset which tech did in 5 minutes but said eventually I’ll need the motherboard replaced I asked how much that was and he quoted me almost 700.00 I told him I was not interested in that as I have already repaired the dishwasher 2x and I’m not paying for it again when I can buy brand new for under 1000.00 tech then told me I needed a whole new ice machine in my fridge asked again how much quoted the same price almost 700 because it was the first issue with the fridge I agreed to have it done he was in and out of my house in 30 minutes first bill was $785.96 which included a deposit for the part for my fridge told me it would be 2-3 weeks and he would be back to install new part fast forward 3 weeks he came today and replaced the motor on my ice machine todays bill was an additional $445.48 when he was leaving he told me to wait 20 minutes to start putting food back in my fridge. I started to put food in the fridge and decided to open the ice maker to see what was done and I noticed he had broke my ice machine bucket I called the company right away to lodge a complaint and they said I had to prove it was them that broke it. I explained I did not have a issue paying for parts so had that piece been broken before I would of told the service tech to order the part and put a new one in when he came back with the motor 2nd if there was not to be any service call fees because he fixed said dishwasher by resetting a button and I agreed to fix the fridge how exactly does my bill add up to 1231.44Initial Complaint
25/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Monday, Jan 22nd 2024. I requested a technician from this organization to come out to look at a broken dishwasher. My request was that I need the technician to come in the morning AS I clearly informed them that no one will be available past 1pm. I was provided with a timeslot of 9am -1pm and was assured that he would be there around 9am. "That I would be the first client of the day". When the technician did not show up by 11am I called to follow up and complained about the timing. I was then sent a message that the technician is on route. I called again to follow up on the exact time of arrival as now I am nervous about the time constraint. I was told to hold while the customer rep called the technician to confirm the timing, I was hung up on instead. After another hour went by and the technician was still not there. I called again to follow up on his status. At this point, I was hung up on again. When I called back again to cancel and reiterate that no one will be available past his scheduled window time of 9am -1pm, my calls were ignored or picked up and then hung up on. As such, Today when I received their invoice for a service that was not rendered, I immediately called to complain. I was informed that they were charging me anyways because the technician "eventually" did finally show up. To which I informed them that business do not work this way. That you can not just show up when its convent for you and when the customer is not available, then not provide your services and still think you can charge them. When I made the comment on how we have a contractual agreement for the technician to provide services within the hours of 9 am and 1 pm in which none were provided. I was told that oh well there is nothing they can do about the invoice. Then they proceed to hang up on me again. When I had my husband call, they picked up and were conveniently professional until they realized that we are connected and proceeded to hang up on him as well. A formal written complaint was sent to the organization that invoice will not be paid due to lack of services rendered and inappropriate business behavior's.Initial Complaint
12/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received an invoice from Appliance Repair Experts for a service they never performed - a clogged dishwasher drain hose. I called them and left my info so they could return call and set up an appointment. I also called a second appliance repair service which had returned a call much sooner than Appliance Repair Experts. I chose the second option and the service was completed in good time. A couple of hours later, an APR technician calls to say he's on his way. I told him it wasn't necessary since someone had already completed the job. Naturally, the technician didn't come. Later on, again, Appliance Repair Experts makes a follow-up call to see how the service call went. I told APR that none of their technicians showed up and that another company had performed the task. A week later, I receive an invoice by email requesting payment be made. I called them 2x, received no answer(s). Then I replied to the email telling them that I will not py for a service that was never performed. Before I clicked 'SEND', APR calls and explained that a cancellation request is required no later than 3 hours before the scheduled appointment. I am not paying for a service that never occurred.Initial Complaint
09/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contacted company to repair gas oven, sent tech, paid $300+ deposit to order parts. Over a month passed by with no contact & could not reach a live person. Emails not responded to. Finally received call back to be told tech no longer works for them & cannot repair oven. Have instructed them to refund amount paid, not hopeful.Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
we called Appliance repair experts to fix our oven. they claimed that they needed a part to fix it and would order it if we advanced them $480. We made this advance to them in June, 2023. They have never come back with the part. Their repair person, ******, has made many excuses over this time and broken many commitments to come with the part (my wife ******* has chased him with phone calls and text messages which he replies to sporadically). He has broken almost every commitment he has made. In last November he committed to refund our money. He included my wife ******* on a call with **** of the companies finance team. They both committed to refund our $480 and to e-transfer it to my wife's email and that it would be paid in the first week in December. They have never paid it. ****** continues to tell my wife that the money is on its way imminently over the last 2 weeks but it has not been paid. I had spoken to the manager there, ****, who committed to call me back later in the day back in early November and then he never called. They do not answer the phone in their office when I or my wife calls them. I have written them emails which they do not reply to.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Dec 27th a repair technician came to my parents house to assess a broken oven door. They said the replacement parts would cost $1879.00 plus the $360.00 labour charge. They were going to order the parts. The actually replacement parts are under $500.00 according to the oven manufacturer. After reaching out to the company numerous times it has become apparent that this company is a ***** *****. They have no intention of ordering parts and repairing my parents oven. They took the money in advance and will not return any calls. I called to request a refund and they stated a manager would call back and I never received a call. ***** ******* ***** *** *** ***** ****** **** **** **** ******* ** **** ******** * **** ** ***** **** **** *** ******* *** ******* ****** ********* ** *** ******* **********Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 4th, 2023 I had a technician come out to diagnose my fridge - the freezer drawer was not working, He gave us options: it appears the control board is defective and/or the freezer gas has to be boosted. I opted to try the new board, which he replaced, at a cost of $400.00 (invoice number *****). It appeared to be working, but a few weeks later the same problem arose. At this time I called in a different company. Their verdict was the same: you need a new control board, may be gas later. I told them that the board had been replaced a month ago, to which he replied: this is not a new board, it is burned and the manufacturer's date on it is 2010 - this is still your old board! I bought the fridge in 2011, so that made sense. I called the company and was told to send in an email to: ******************************.ca and have not received a phone call or email back from them in three days, with two reminders that I need an answer and how they intend to solve this. *********** ** **** **** ** ** ******* ******* ** ***** *** ****** *** *******************************
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Customer Complaints Summary
194 total complaints in the last 3 years.
68 complaints closed in the last 12 months.