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Find a Location

Bluewater Trailers has 1 locations, listed below.

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    Business ProfileforBluewater Trailers

    Trailer Sales
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/4/2022

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    940 Wright Street, Strathroy, ON N7G 3H8
    BBB File Opened:
    19/8/2013
    Years in Business:
    17
    Business Started:
    27/4/2007
    Business Incorporated:
    27/4/2007
    Accredited Since:
    8/4/2022
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 AM
    T:
    9:00 AM - 5:00 AM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Business Management
    • Bonnie Beal, Office Manager
    Contact Information

    Principal

    • Bonnie Beal, Office Manager

    Customer Contact

    • Bonnie Beal, Office Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/12/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    The morning of 16 Nov 22 I phoned Bluewater Trailers to purchase an enclosed trailer that I had found in an ad on ****** the previous night. The ad was for a **** ********* ******** 8.5x18 car hauler and was very specific for the trailer build and included the stock number and VIN number of the trailer with a listed price of $14082 (I have screen shots of the entire ad). I spoke to a sales associate and gave them the VIN and stock numbers to ensure the trailer was in stock, which they confirmed, so I confirmed that I wished to purchase it and placed a $1600 deposit on it with my credit card. The associate said they would complete the bill of sale which would include the taxes, tire recycling fee ($4 per tire) and the plate/registration costs since I wished them to complete the licensing and email me the completed invoice at which point I could arrange to pay the remaining balance. About 15 min later I received a phone call back from the sales associate stating that they could not sell me the trailer for the advertised price as there was a mistake and the actual price of the trailer was $17996.72. I was obviously unhappy about this since in my mind we had already reached an agreement when they took my deposit, which they were now going back on. The sales associate said that they could get a manager to call me back in a little while since they were currently in a meeting, which I agreed to. Approximately 30-45 min later the sales associated phoned me back again, stating that a manager would not be able to speak to me, but that they offered to discount the trailer by $750. I'm not sure if this was intentionally misleading advertising on ****** by the company or if it was a legitimate mistake. Many trailer companies advertise a type of trailer with a low price and then state within the ad that they start at that low price depending on the options of the build. This particular ad was not the case as it was for a very specific trailer with the VIN and complete build info.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    BBB Serving Western Ontario

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