ComplaintsforMcComb Roofing
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Complaint Details
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Initial Complaint
17/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I live in a semi-detached house on Westcliffe rd, in Bells Corners, which I purchased in 2021. After realizing that water was coming through a leak in the garage roof, on a recommendation from my in-laws, my neighbour and I (other half of the house) hired McComb Roofing to replace our roof. We thought the price was very fair. I explained to ******* (owner of the company) that the roof in my garage was leaking. He assured me that it would be taken care of as part of the roof replacement. It took them a day and half to complete the replacement of the roof, in August 2021. Our home has some sections of shingles on the side of the house. They seemed to have some trouble with that aspect of the job (took an extra half day to complete the house), but in general it seemed that they did a good job. A few weeks later it was raining, and I observed that water was still coming through roof of my garage. After contacting ******* about it, he came over to observe the leak and promised to come back soon to fix it (after all, the work came with a 10 year warranty). A week or two later, ******* came to fix the leak. Fast forward almost 1 year later, and my garage roof still leaks, and ******* McComb is unreachable, his website is down, their social media is dormant, and he doesn’t answer phone-calls or text messages. On top of that, I have come to find out that my neighbours garage roof is also leaking (I’m not sure if his was leaking before the repair, however). Moreover, there is significant sections of the shingles (mine and my neighbours side) on the side of the house that are coming off. While it appears that this company has gone out of business, or whether they are avoiding us to have the do the repairs, I honestly don’t know. Very disappointing for a business owner that claimed to have gotten into the roofing business to bring some honesty and ethics into it. I do hope this can be resolved before I need to hire another company to fix what is under warranty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.