Reviews

Review Details

• Review fromsaqib a

  Date: 21/06/2025

  1 star
  Unfair Ticket Despite Valid Disability Permit – No Proper Response
  I received a parking violation from Canada Wide Parking (Ticket #******..) while I was legally parked with a valid disability parking permit clearly displayed. Even after submitting an appeal and providing all necessary documentation, the company refused to cancel the ticket and offered no clear explanation.
  Their treatment of individuals with disabilities is deeply disappointing and shows a lack of transparency and fairness in their enforcement and appeals process. This experience has caused unnecessary stress *** ***** **** * **** ****, especially considering I was in full compliance with accessible parking regulations.
  I strongly urge others to be cautious when parking in lots managed by this company, *** * ********* ******** ********** ******* *** *** *** ** *********** ***** ********** People with valid permits should not be penalized or ignored without due process.

• Review fromKristine A

  Date: 02/05/2025

  1 star
  * ** ******* ** ******** ***** * ********* regarding an unresolved issue with a parking ticket I received from Canada Wide Parking.
  On Saturday, April 19, I attempted multiple times to pay for parking via both your website and mobile app, but the payment system did not work. This was not due to any error on my end. As instructed, I emailed the address provided on the ticket to dispute the charge, clearly explaining the issue and attaching proof of my attempt to pay.
  In response, I received an email stating that the $45 fine would be reduced to $40 if I sent an e-transfer, which seemed questionable and unprofessional, especially for a formal parking authority.
  I followed up with another email asking for a proper reconsideration of the ticket, reiterating that the failed payment attempt was due to your system's error, not mine. Despite this, I never received a response. The individual handling the matter, **** ******** has not replied since, leaving the issue unresolved.
  This experience has been frustrating and reflects poorly on your company's professionalism and transparency. ** *** ******* * **** ****** **** ** ***** ** ***** ******* *** ******** *** ******** ******* ** ************
  I request that this ticket be voided, given the circumstances and lack of appropriate resolution on your end.

  Canada Wide Parking Inc

  Date: 09/05/2025

  Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience and frustration you've experienced while trying to resolve this issue.
  
  We understand how important it is for our systems to function reliably and for our team to respond promptly and professionally. I'm sorry to hear that your attempts to make a payment on April 19 were unsuccessful and that your follow-up communication did not receive the attention it deserved. That said, I do see that other online payments were processed successfully around that time, so it's unclear what may have occurred in your specific case.
  
  I’ve reviewed your dispute and the related correspondence. In Gobi’s email, he noted that we were unable to waive the infraction without a payment, but offered a reduced fine as a courtesy. He also explained that reduced fines are not payable through the online system and can only be processed via credit card through our office or by e-transfer.
  
  It appears that you chose to pay ticket #************ through the online portal. Please note that the amounts listed online are fixed, and we are not able to adjust or apply reductions through that system. This is why we ask parkers to complete reduced payments directly through our office. Once the payment is processed, the ticket is closed on our end.
  
  We genuinely appreciate your feedback and regret that this situation has led to dissatisfaction. Our goal is always to handle matters fairly and with respect for all parties involved.
  
  Best regards,

• Review fromSetareh P

  Date: 11/04/2025

  1 star
  I am writing about the parking notice issued to my vehicle on April 9, 2025, ** ** ******* ***. While I made several attempts to obtain a parking ticket from the machine on-site, unfortunately, the device was not functioning properly at the time. There was also no staff present to assist, and I was left unsure of how to proceed. I got a Ticket 2 min later!!!! I emailed them and asked for paying the parking fee,
  they answered that customers are responsible for making payment upon arrival, I respectfully highlighted that it is equally your responsibility as the property manager to ensure that your payment machines are in proper working order.
  On that day, I attempted to pay using the on-site machine, but it was not functioning. I did not have my phone with me to call your office or use an app, and I do not trust QR code payment methods *** ** ******** ******** ********* I made a genuine effort to comply with payment requirements, but their system did not provide a working option.
  * ***** * *** *** ******* ***** *** ** **** ** *** ******** ** *** ****** ** *********

  Canada Wide Parking Inc

  Date: 16/04/2025

  Dear *******,
  
  
  
  Thank you for your email regarding the parking notice
  issued on April 9, 2025, at ** ******* *******
  
  
  
  We appreciate you taking the time to explain the
  situation. While we understand that technical difficulties can occur, our
  records show that the machine was operational at the time of your visit, before
  and after and no other malfunctions have been reported. The meter accepts coin
  or credit card payments, debit cards are not accepted.
  
  
  
  As there was no valid payment or alternate method of
  registration recorded for your vehicle, the notice remains valid. However, we
  do recognize your efforts to comply with parking regulations and want to work
  with you toward a fair resolution.
  
  
  
  As mentioned in my colleague ****’s email on April 10th,
  the fine was previously reduced to $40. As a courtesy, I can offer a further
  reduction to $35, provided that payment is received by April 22nd, payments can
  be made by calling our office or by e transfer. After this date, the ticket
  will remain open and will increase to $60, and eventually to $120 if left
  unpaid.
  
  
  
  Please note, as **** also explained, we can accept
  payments over the phone and register your plate number in advance to inform our
  patrollers—helping prevent future infractions. While we understand your
  preference not to use the QR code, we also offer a mobile app called *******,
  which can be used as an alternative payment option.
  
  
  
  Thank you for your understanding and cooperation.

  
  

  Canada Wide Parking *** ********

  
  
  

• Review fromDave H

  Date: 24/01/2025

  1 star
  I parked at 68 Merton on Jan 15/25. I paid a full day rate of $24, which apparently only went to 7pm. Anyways, I got a parking ticket for $60 or $45 if I pay within ten days at 6:23pm before the time was up. I went through the process to dispute the ticket on their website but heard nothing. The ticket says if its left unpaid they will refer to a collection agency and take legal actions.
  I feel the whole process feels like a ****. It would have been better not to pay anything and just pay the $45 ticket or just park somewhere else

• Review fromAndrea M

  Date: 15/11/2024

  1 star
  I parked in one if their lots near the court house in Hamilton. The machine was broken. The app was broken. I was only able to pay via a QR code that only allowed me to pay for 30 minutes. When I tried to contact their office to pay for more time. They would not accept any form of payment and stated if I got a ticket I could dispute it. I got a ticket and I was not able to dispute it. ***** ** *** ****** ******* *** ** ************* **** **** **** ****** ** ********** ******** ********* *** *** *** ******** **** ***** ********** I will not park at their lots ever again. They should be investigated.

• Review fromTina G

  Date: 08/05/2024

  1 star
  The machine at 240 Duncan Mill Rd. does not print ticket . And at that very moment you have no
  idea if the transaction went through or not, either way the screen approves your desired time slot.
  And for some reason if the transaction does not go through ,(where you have no idea, in the dark)
  then you end up paying $45 penalty.
  **** *** ****** **** the machine does nor print and does not tell you if the transaction did not go through. In any case screen shows that you are OK to go. ** ** ************ **** **

  Canada Wide Parking Inc

  Date: 09/05/2025

  Hi ****, 

  
  

  Our meters always print a receipt once a transaction has been approved. Payments are not accepted unless the screen displays "Printing Receipt." The meters accept coins and credit cards only.
  
  If you attempted to pay using a debit/visa combo card, the transaction would not have been approved. As a result, no receipt would have printed, and your license plate number would not have been registered in the system.
  
  If you received an infraction, you may dispute it by emailing: ****@*****************.com.
  
  Regards,

• Review fromCatherine R

  Date: 21/04/2023

  1 star
  The machine at 145 St George St in Toronto wasn't functioning and l ended up on the app. But Canada Wide refused to give me my money back with a flimsy excuse. The machine is still there and there is no sign saying its not operational. ********** *** ********** *********

• Review fromDaniel B

  Date: 16/11/2022

  1 star
  ** ******* *** - charged me $70 and printed a blank receipt, the sign says $5 flat rate. ********!

• Review fromChanel F

  Date: 13/10/2022

  2 stars
  I paid for parking with a credit card but the machine did not print a ticket. Therefore I had to pay again using the app which has a different credit card and the payment was accepted. I emailed customer service with the screenshot of my information and they are saying they have no record of me paying with a different card using the machine. They keep asking me to send my information over and over again and saying they can't find the payment.
  Apparently this machine is known to be faulty and people are paying extra money. I have no idea if I will be getting a refund but people be aware of the machine at 135 St.George.
  Also, the email address on the machine is incorrect so when you do send a message it bounces back with the correct one.
  I called the customer service number and it plays music then goes to voicemail.
  I wonder how many people this has happened to. They are making money for service they are not providing.
  I must also say the machine has worked well for the first few times I used it but then problems started happening as the one noted above and also sometimes it does not accept any credit card on the app or the machine.