Business ProfileforWellnessLiving

This was the WORST experience I have ever had as a professional. This *********** company almost put my Music School completely out of business. ** *** **** * ******** ******** ******* **** **** **** ******** ******* There is nothing well about them. ***** ******* **** **** ** ********* ** ** *** ******** ***** **** ********* *** ******** **** ****** ** *** ***** ************  Wellness Living made many promises about how it could benefit our company, help us grow, and streamline everything. ** **** ***** * ** ****** **** ** ** * ****. The payment processor they require clients to use compromised clients cards and frequently mischarged accounts, I wasn't sent proper access for months, and customer support was incredibly ****. We cut ties October 2023, and here mid March 2024 families are still remembering how terrible it was and thanking us for leaving. I have literally nothing to say that's positive about this ******* ****** *** * company. THEN after expressing all of this in the closing meeting, they waived the "required" fee.... and then still tried to keep charging me anyways. Calling support is absolutely useless, you can't speak to a manager, and I frequently had to correct support because their information was contradictory to how in orientation we set up the business. I tried for months to get ahold of someone and fix these problems, but alas, nothing. WL charged one family over $700 extra around the holiday season. No idea why, but partial refunds weren't possible in the system, and it was SO UNRELIABLE that I had to start writing personal checks to clients regularly. I tried to leave a review of WL and their TERRIBLE practices and service, but they seem to know ******* ******** - and make it very hard to leave a review. This is the first place (aside from ******) I could find. Beyond the bad service, the software also runs poorly. ** *** ***** **** ******* *** **** ** **** ** ********* **** **** **** *** ******** ****** *********

Dear *******, We are genuinely sorry to hear about your negative experience with our software. We understand the frustration and stress it must have caused you and your music school. Please know that your feedback is invaluable to us as we continuously strive to improve our services. We apologize for any inconvenience caused by the issues you encountered, including payment processing errors, delayed access, and unsatisfactory customer support. This falls far short of the standards we aim to uphold. Rest assured, we are taking your concerns seriously and are actively addressing them internally to prevent similar situations from occurring in the future. Regarding the fee waiver confusion and subsequent attempted charges, we acknowledge the lack of clarity and communication on our part. This is not reflective of the transparent and respectful interactions we aim to foster with our clients. We understand your frustration with the inability to leave a review easily and we are committed to ensuring our review processes are transparent and accessible. Although we regret that we couldn't rectify these issues during your time with us, we genuinely appreciate your candid feedback. It helps us identify areas for improvement and reinforces our commitment to delivering reliable and efficient services to our clients. We wish you the best with your music school endeavors and should you ever reconsider using our software in the future, we would welcome the opportunity to demonstrate the positive changes we've implemented based on your feedback. Warm Regards, Anthony S (Marketing Specialist)