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Complaint Details
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Initial Complaint
14/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Contracted and paid deposit on sodding with grading on lawn. The work was done however landscaping design also done which the design was never communicated to me in advance (length, width, and depth). Design including medium sized flat rocks, and are now within the City of Ottawa zone space from the curb. Had a previous issue with By-Law and moving stones which unfortunately were placed in the City Of Ottawa zone which cannot have rocks or stones due to city zone line property snow bank clearing during winter, basically stones will either be crushed or damage the auger machines or shoot out like missiles (safety hazard). Had a call from By-Law previously to not place landscaping stones in that boulevard city zone at the foot of the property where the stones were placed by this company. I am asking that they come, remove the stones, re-orientate the design pattern towards the house rather than towards the road/curb. Last communication was 24 May, and no confirmation.Customer response
17/06/2021
* ***** * * ********************************** *** **** *** ******************
Hi *****,
The company has rectified the problem ( # ******** Instant Lawn) .
*** ** ****** **** *** *** *** ****** *** * *** ****** *** *** *********** ** **** ********* *** **** ** **** ***** *** * **** **** ******* ******
Thank you,
*****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.