Incorporation
Costco Wholesale Canada Ltd. HQHeadquarters
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Complaints
This profile includes complaints for Costco Wholesale Canada Ltd. HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 231 total complaints in the last 3 years.
- 81 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
order#********** I ordered this set of washer/dryer on Mar.31st.The first delivery came on Apr.13th, however they didn't install it correctly so I can't use it. I sent pictures to costco eventually they agreed to exchange the order. I've talked to a representative and a supervisor, both confirmed they'll send a different delivery team next time. Strike #1.The second delivery came on Apr.27th. However the same delivery team showed up. I refused the delivery and asked costco why. Costco said someone made a mistake and told me they'd send a different delivery team next Saturday. Strike #2.The third delivery came on May.4th. They were late for 1 hour and they sent a damaged washer. I refused the delivery and talked to costco. This supervisor named ***** said I have to wait for another two weeks for another exchange, and nothing he can do about it. Strike #3.I've been living without a useful washer and dryer for 3 weeks and now you are telling me to wait for two weeks more? This is ridiculours, this is not the level of service I expect from costco to which I pay 120 membership fee.Business Response
Date: 05/05/2024
Good afternoon,
We have escalated the issue to our Ecom team for resolution.Thank you
Customer Answer
Date: 07/05/2024
Complaint: 21668530
I am rejecting this response because: I haven't received any response from "Ecom team".
Sincerely,
***********************Business Response
Date: 08/05/2024
We are currently working with the member to receive an exchange.Customer Answer
Date: 11/05/2024
Complaint: 21668530
I am rejecting this response because:Strike #4 on May 6th.
So another delivery team showed up, they started to argue that there's nothing wrong with the initial installation and tried to persuade me to keep the previous ones.
I refused, guess what, the delivery team came up with another excuse not to do the exchange because they cannot park.
I already talked to the conceirge, they told me it's okay to park for a delivery. I told the delivery team that and they still refused to to do the delivery, talking about municipal restrictions, bla bla bla..
Seriously? How did they install the previous ones if they cannot park? How did anyone in my condo move in and move out if they cannot park?
This delivery team's simply looking for excuses not to do their job.
Besides, the delivery team damaged my sliding door Bottom track, I've attached the photos.
I am done with this delivery company.
Sincerely,
***********************Customer Answer
Date: 13/05/2024
Complaint: 21668530
I am rejecting this response because:
Strike #4 on May 6th.
So another delivery team showed up, they started to argue that there's nothing wrong with the initial installation and tried to persuade me to keep the previous ones.
I refused, guess what, the delivery team came up with another excuse not to do the exchange because they cannot park.
I already talked to the conceirge, they told me it's okay to park for a delivery. I told the delivery team that and they still refused to to do the delivery, talking about municipal restrictions, bla bla bla..
Seriously? How did they install the previous ones if they cannot park? How did anyone in my condo move in and move out if they cannot park?
This delivery team's simply looking for excuses not to do their job.
Besides, the delivery team damaged my sliding door Bottom track, I've attached the photos.
I am done with this delivery company.
Sincerely,
***********************Business Response
Date: 14/05/2024
Good morning,
We have escalated the issue to our ****************************** team for further assistance.Customer Answer
Date: 21/05/2024
Complaint: 21668530
I am rejecting this response because:My property damage resulted from the delivery on May.11th is still outstanding. I contacted ********* ******* Canada via email on May.14th but haven't heard from them since then.
Sincerely,
***********************Customer Answer
Date: 22/05/2024
Complaint: 21668530
I am rejecting this response because:
My property damage resulted from the delivery on May.11th is still outstanding. I contacted ********* ******* Canada via email on May.14th but haven't heard from them since then.
Sincerely,
***********************Business Response
Date: 24/05/2024
"The member received delivery of the washer on 05/18 and now has two fully functioning appliances. This issue is now closed."Customer Answer
Date: 28/05/2024
Complaint: 21668530
I am rejecting this response because:This issue is not closed. My property damage resulted from the delivery on May.11th is still not resolved.
Sincerely,
***********************Customer Answer
Date: 29/05/2024
Complaint: 21668530
I am rejecting this response because:This issue is not closed. My property damage resulted from the delivery on May.11th is still not resolved.
Sincerely,
***********************Business Response
Date: 10/06/2024
The property damage issue has been forwarded to our insurance adjuster and they are working with the carrier to resolve the issue.Initial Complaint
Date:29/04/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 7th, 2024 we had a new ******* washer and dryer set delivered to our home from a hired 3rd party transport company by Costco. Upon delivery they removed the old set and installed the new set as per the agreement at the time of the purchase online which was made March 3rd. On March 25th I was in the basement and heard dripping. I located the drip coming from above where the laundry units were installed in the main floor. At the time, seeing as it was water and a potential for major damage we called a plumber in to locate the source of the leaking water. The plumber was able to come to our home the next day and he indicated that the source of the leak was from an improper hose and it wasnt screwed on right at the time of install. Costco was contacted and they sent an incident report that we filed along with photos as well as a copy of the invoice from the plumber and his findings with the improper install. After the report was received they declined our request and said we had to take this matter to the transport company. We spoke to a lady there and filed the same report and photos and they claimed we had no proof it was them and the matter was closed. We are out money we paid the plumber for their negligence. Our contract was with Costco. Not the transport company. Neither company will take responsibility for the leak and damage to our home. We also filed with our home insurance and the damage isnt enough for our deductible. We want Costco to pay for our plumbing bill and just do the right thing. Human error happens, we get that. However we should not be out money due to their negligence of the truck driver that installed the machine. We had no damage prior and have several photos of the damaged drywall and water dripping from the joists in the basement. Also the transport company twisted our verbal report to them and denied that we sent photos and proof.Customer Answer
Date: 06/05/2024
Hello,
This is to inform you that after over a month of being hassled and denied by Costco they have finally agreed to pay the amount of our plumbing bill and have forwarded a contract so we can receive the money.
Please let me know if you require any additional information from us at this time.
Thank you for all you do to ensure these complaints are handled properly. Its is greatly appreciated.
*********************Initial Complaint
Date:28/04/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Warranty!
On March 3rd, I contacted ******* chat to look for a solution for my TV problem as there is a sound coming from the TV while it is OFF! I did all the troubleshooting they asked for but none worked! They told me this issue is not normal and the TV need to be serviced and that I have to refer to Costco as it is under their warranty . I called Costco and filed a request for warranty via Costco concierge ****************. They issued a service request ****** **********, via ******** ****** *********** **************. The technician ******* came and assessed the problem and acknowledged it (sound coming from the TV while it is off). He said he will request a part to replace. After a week he replaced the part but the noise got louder. He said this part is not the right one. So he ordered another one. The second time (after almost a month since filling the issue), he replaced the part, the noise was still present (Please refer to Clip file attached).
On April 11.2024, I called Costco Concierge to tell them that the issue was not resolved. They said they will check and get back to me. but they didn't. On April 22, I called again and they told me they will escalate the issue to the respective department for a resolution and I should receive a call in 24 hours. No one called back! On April 24, I called again and they told me that my request was canceled (by *******) without acknowledging me! I asked to talk to a supervisor or legal department. They said that a program specialist will call me back (they couldn’t connect me to one at the moment). But no one called back. I called again on Apr. 26 at 2:23 pm. I had a conference call with Costco agent and (******). ****** supervisor claimed that this is normal as per *******!! I asked a copy of that statement and he agreed. But never did as of this moment! I've attached a screenshot of a statement from ******* during my conversation with a ******* agent stating that this issue is not normal and the TV needs to be serviced!
Costco is asking ****** to confirm that but ****** says it is normal yet without any statement which I think they don't know how to fix it or they don't want to admit that the TV has a problem!
Thank you,
***** ************ *************Business Response
Date: 29/04/2024
Hello,
We have requested the assistance of the Costco Concierge team to assist with this inquiry.Thank you
Customer Answer
Date: 29/04/2024
Complaint: 21636855
I am rejecting this response because: It doesn’t solve my complaint. You are referring again to the concierge which I filed my complaint because of them. I want Costco customer service to solve my complaint. The concierge were contacted by me as I explained in my first message but no one was listening to me or even to ******* statement that this is not normal sound coming from the TV while off, and that’s why I referred to ***! Looking forward to solving this issue asap. Thank you
Sincerely,
***** ******Business Response
Date: 30/04/2024
We have taken care of the member. We have keyed a return/refund.Customer Answer
Date: 07/05/2024
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 21636855, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:22/04/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several weeks ago I received an official flyer from Costco business Center indicating a promotion happening from April 22/2024 to May 5/2024 on a 4.54 kg box of frozen raw shrimp with tail on 21/25 item number *******, discount of $15 per box, in warehouse only. Today, April 22/2024, my husband and I took a morning off and headed to the one and only Albertan Costco **************** When we arrived and found numerous boxes of shrimp item *******, we noticed a hand written scribble on a price tag saying not on sale. Next to it, there was a typed Notice to members stating that the item is not available due to inventory issues. Irrelevant to it, the sign proceeded with advertisement of much much pricier scallops (I saw that sale a week prior and was not able to budget for it, even with discount of $30). Thinking that it is all big confusion and being happy that I found the shrimp in stock, holding the flyer, I proceeded to talk to the store manager, hoping to clarify before I check out. Unfortunately, the managers resolution was to blame everything on headquaters orders, including the standard template of Notice to members that made no sense at all as the inventory was right in front of you. The manager said she would make the workers to retype the Notice to members and she would send an email to headquaters. She refused to provide me a discount despite having a coupon and having inventory. I love Costco and have been a loyal customer for decades. If there was a low inventory, all members should have received an advanced notice via email. Most importantly, if there is a stock of shrimp in the store, it is appalling that the notice to members stating there is none present. Additionally, once the customer is already there, took time off and drove all the way, because of communication errors from business, the least that the manager should do, is to respect the discount, especially if it is only $15 ! Costco should do better.Business Response
Date: 28/04/2024
Issue has been resolved with the warehouse.// Mgr MJCustomer Answer
Date: 28/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:13/04/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 10/04/2024 Online order I bought 2 Gold bar from Costco on my Costco app, they sent me an email with order number and delivery date and time.I was at home for receiving the package that showed in the *** website delivery from 12:00 PM to 4:00 PM 11/04/2024. At 12:09 PM I received an email that showed your package is ready for pickup at a super market location, I called to the *** and they said Costco called us for leaving the package in this store for signature. I called to Costco and they just said we apologize and you must pickup the order feom that point. I planned for going to the store at 4:00 PM but at 2:37 pm I received another email showing that Thanks for picking up your package! , I called to Costco and they said someone picked up your package with an ID but we believe that it was not you, and the lady said we will do investigation and refund the money. But after a day they asked me go to police station and open a file that someone stolen your item, I dont know when I did not touch or receive my item, It is my responsibility? I never received anything to my address, everything was from the *** and Costco not me ! And I have to pay?????? Is it my fault? Please help me in this way.Business Response
Date: 14/04/2024
Hello,
We have sent the members concerns to our ecommerce team for follow up and resolution.Thank you
Initial Complaint
Date:09/04/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 17 2024 I ordered gold coins and bars * ********** online as advertised in a constant contact email I received . I stayed home all day for a week waiting then I checked order status ,order had been redirected to a *** pick up location I did not request this action. I go there, told I already picked up. I did not pick up. I followed instructions from ********************* and *** to launch an investigation. Costco has *** investigate themselves they watch video of not me collecting my order and absolutely no follow up email or phone call. Costco shows my order as refunded with 0$. While waiting patiently I do my own investigation I find the woman her name the city she lives and the owners name of the car she used I send this information to Costco and still nothing. Absolutely nothing no email no call This package needed a signature to collect this did not happen. It appears my email was hacked I can see they used a PC to exit my ******* acct I do not own a PC I spent hours and hours trying to figure out what happened to much to type here. I sent everything to the investigator now its April 8 and still nothing. Seeing that they are investigating themselves and no wants to use this information to arrest this individual and find my order Costco has essentially stolen my hard earned money. My next step is *** *** ***** ******** *****. I order weekly from the Costco Business Center they can see I am not some random grifter I am a small business ownerBusiness Response
Date: 09/04/2024
Hello,
The members complaint has been forwarded to our ecom team for further assistance.Customer Answer
Date: 10/04/2024
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 21551057, and find that this resolution is satisfactory to me.
THANK YOU very much Costco and *** after many sleepl nights and some tears a credit was processed today. If I may be so bold to request a review of how big ticket items are delivered. If it had been delivered to my home I would have needed to sign for it even thought the billing address and delivery address is the same and the *** driver knows me, this is how it should be the fact that a thief could show a confirmation email,no identification at all ,no signature and be handed a $11 0000.00 item is a system failure. Thank you for doing the right thing and I hope *** is sent the bill I believe it is their system that failed me and Costco
Sincerely,
*** ******Initial Complaint
Date:21/03/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 29, 2023, I placed two separate orders on Costco.ca for Costco physical Shop Cards, specifically Order #********** and #**********, each containing three $50 cards and four $300 cards. None of the cards reached me before my departure from Canada on January 14. Knowing the typical delivery timeframe of 7-10 business days for such orders and the New Year break in between, I was not alarmed. Upon my return on February 29, I found no cards in my mailbox. Upon contacting Costco on March 1, I was informed that refunds for both orders had been initiated due to "lost products." However, it later became apparent that only the $300 cards had been refunded. Despite persistent inquiries on March 5, 12, and 16, as well as multiple email exchanges with the investigation team, I received disappointing news: the six $50 cards had been used, and Costco would not refund the used cards. It was further explained that while the $300 cards require activation, the $50 cards can be immediately used by anyone in possession of them. The investigation confirmed that the cards had been used under a different membership number, yet Costco declined a refund, citing their policy. Neither Costco nor any of its affiliates are responsible for the use of the Costco Shop Card without your permission". I believe this is not a case of unauthorized use, but rather a failure to receive the products promised in a sales contract. The product policy clearly states Costco Shop cards are sent with zero balance. To activate your Costco Shop card, please follow the instructions received with your Shop card order. " It is irresponsible for Costco to require activation only for the $300 cards but not the $50 cards, resulting in my loss.I am seeking compensation for the incurred loss: $150 for each order, totalling $300. I eagerly await your prompt response and am prepared to cooperate further if necessary.Business Response
Date: 23/03/2024
The member has been contacted and the issue has been resolved.Customer Answer
Date: 28/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:21/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Costco,
I am writing to express my dissatisfaction with the handling of ticket number ********** regarding my ******* dishwasher, purchased from Costco in June 2022. Despite reporting the malfunction of the soap dispenser during the wash cycle on February 15, 2024, and subsequent attempts to address the issue through ******* customer care, the problem persists.
The service technician's visits on February 27th and March 8th, which included the replacement of parts, have failed to resolve the issue. Additionally, the technician identified a PC error during testing, indicating a significant defect in the appliance's functionality. Notably, the technician verbally assured us that he recommended exchanging our dishwasher because he was unable to repair it.
Furthermore, upon contacting ******* for further assistance, we were informed that our dishwasher would not be repaired, citing alleged physical damage by a mouse. However, the provided rationale lacks substantiation, as the photograph presented to us did not exhibit any such damage. ******* is now asking me to get my dishwasher repaired from a ******* dealer at my own cost, and they are not willing to help me.
I request Costco to provide me a refund for my purchase or provide me an exchange of the defective dishwasher as ******* is not helping me, and I have purchased this dishwasher from Costco, which is still under warranty provided to Costco customers.
Sincerely,
******* ****Business Response
Date: 22/03/2024
******* has denied the the assistance due to hazards present (mouse feces). ******* will not repair and all warranties are voided.Initial Complaint
Date:12/03/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been an exec member since 2021. Never had issues. Staff is always kind. I arrived at 8:10 pm on Feb 22 in the ***************. Put about 10 items in my cart and headed towards check-out. My husband texted me asking for a tuxedo cake and ice cream. I was closer to check-out and made no sense to push the cart all the way to the back of the store. I decided to leave it close to the pharmacy and run to get the items. When I returned it was gone. Looked at the lanes close the pharmacy and the check-out lanes. I sometimes see carts sitting between the self and the regular check-out lanes. Maybe a staff member moved it there? Went back and checked the aisles again. Started checking the carts of other customers. Maybe someone took it by mistake? I then asked a staff member for help. We agreed that it was unlikely that anyone would take a cart with bags in it. We went through the isles again, checked with the cashiers, and asked the manager. No one knew anything. Then we went back where the fruits are and started asking other staff members. Finally a staff member said that she took it, *******. She said it was left unattended for 30 minutes! She had removed most items and given it to another staff member who was using it to load store merchandise (with my bags in it)! Staff assisted me in putting back the removed items. I checked out at 8:47pm as per my receipt. A few points. If a cart has reusable bags in it, most likely it's NOT abandoned. If she was really worried, she could have moved at the check-out lanes, and alert another staff member. I was NOT gone for 30 min. It doesn't take 30 min to bring 2 items back to a cart. It's physically IMPOSSIBLE to walk in the store at 8:10 pm, leave my cart unattended for 30 min, spend 15 min looking for it, fill it in again, and check out at 8:47pm. Would you agree? I don't appreciate lying. No one does. I'm asking that you please review the above with your staff member as I don't want to have this experience again in your store. ***Business Response
Date: 13/03/2024
Good afternoon, we have forwarded our members concern to the local warehouse. We have requested a member of the management team to contact the member regarding this issue.Customer Answer
Date: 14/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:11/03/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to bring to your attention a frustrating experience I recently encountered as a valued Costco member. My hope is that BBB can assist in resolving this matter promptly.Beginning of January 2024, I contacted the customer service desk at the Burlington ******************** on ***** before purchasing Gorilla Shelves. I was advised that I could make the purchase online and, upon delivery, return to the customer service desk to have the price matched to the amount I paid in the warehouse on December 27, 2023 Regrettably, when I attempted to execute this process as instructed, I was informed by the customer service desk that online prices could not be matched with warehouse prices. To resolve this, I was advised to contact online customer service, which I promptly did on two separate occasions. Unfortunately, my requests for a price adjustment were both declined.Feeling perplexed and frustrated by the conflicting information received, I returned to the Costco customer service desk, where I explained the situation. Even after speaking with the manager, I was told that they were unable to assist me with the promised price adjustment.I am reaching out to you in the hope that you can shed light on this matter and provide the necessary assistance. I have always appreciated the exceptional customer service and integrity that ******************** exemplifies, and this experience has left me disappointed.Enclosed are the relevant details of my purchase and attempts to rectify the situation:Costco Membership ID: ************ Order Number: ********** Date of Purchase: 02/05/2024 I kindly request your intervention in ensuring that the promised price adjustment is honored. Your assistance in resolving this matter would not only alleviate my frustration but also reaffirm my faith in Costco's commitment to customer satisfaction.I am confident that, with BBB assistance, we can reach a resolution that aligns with the high standards Costco is known for.Sincerely,******************Business Response
Date: 17/03/2024
The member was called and we provided the price adjustment, and apologized for the huge inconvenience.Customer Answer
Date: 20/03/2024
Hi,
I did receive the call and a credit was promised.
I havent received any credit or refund yet.
Looking forward to having this resolved.
Thanks
Rob
Complaint: 21414136
I am rejecting this response because:
Sincerely,
***************************Business Response
Date: 21/03/2024
The issue has been resolved as per our precious comment.Customer Answer
Date: 21/03/2024
Complaint: 21414136
I am rejecting this response because:Hi,
Your precious comment did not fix the issue which is:
I still need the refund or credit you promised.How and when can I expect this billing issue to be resolved?
Looking forward to instructions and the actual bill adjustment.
Sincerely,
***************************
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