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          Harding Heating and Air Conditioning has 1 locations, listed below.

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            Business ProfileHarding Heating and Air Conditioning

            Heating Contractors
            BBB accredited business

            Contact Information

            200 Nipissing Crt.

            Kanata, ON K2T 0N7

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            Email this Business
            (613) 831-2257

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/10/2000

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Harding Heating and Air Conditioning is committed to providing home comfort solutions that fit your lifestyle, from heating and cooling to fireplaces and grills. They are an authorized Amana Dealer, Goodman Premier Dealer and Daikin Comfort Pro.

            Products & Services

            Furnace Installation, Repair & Service
            Furnace Products
            Heat Pump Installation, Repair & Service
            Heat Pump Products
            Water Heater Installation, Service & Repair
            Air Conditioner Installation, Service & Repair
            Air Conditioner Products
            Ductless Installation, Service & Repair
            Ductless Products
            Gas, Wood & Electric Fireplaces
            Custom Fireplaces
            Fireplace Repair, Installation & Maintenance
            Stoves
            Log Sets
            Grills & Smokers
            Outdoor Living
            Indoor Air Quality Products

            Business Details

            Location of This Business
            200 Nipissing Crt., Kanata, ON K2T 0N7
            Email this Business
            BBB File Opened:
            20/12/1999
            Years in Business:
            30
            Business Started:
            1/1/1994
            Accredited Since:
            1/10/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            81
            Alternate Business Name
            • Harding Mechanical Contractors Inc
            Business Management
            • Mr. Richard Harding, President
            • Amanda Noble
            Contact Information

            Principal

            • Mr. Richard Harding, President
            • Amanda Noble

            Customer Contact

            • Amanda Noble
            Additional Contact Information

            Fax Numbers

            • (613) 831-9011
              Primary Fax

            Phone Numbers

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We have been clients of Harding Heating and Air Conditioning for a few years. Are on a monthly maintenance plan for both our Air Conditioning and a furnace. In October 2021 our furnace stopped working properly. It would intermittently shutdown and would not reach the set temp. I place a called with Harding and someone came. They said it was working fine once they came home and took off after 5 minute. The issue persisted, I called back in November after having no heat for several days and a house that would go down to 19/18 overnight. The same technician came over and investigated more after I reminded them they came a few weeks before. A trainee was also with them. Turns out one of the limit blower switches was not working properly and needed to be changed. The tech did not have one in their truck so he put the defect switch back into the furnace and told me it would be fine for now because they removed some « dust ». They would check with their office if they could order a new one. The technician even said that worst case, they would take one from a new furnace they have in inventory and come back in a few days to replace it. The furnace worked for a few hours and stopped. The next few days we literally froze in the house. I had the gas fireplace on all day long which would help for the main floor but I could not leave it on at night. Each morning the temp was at 18/17 C. Not hearing anything, I called back to complain. A new tech came over and did something over the course of 45 minutes. But they said it is a temp fix. The furnace is working but I am always worried it will stop.. it’s winter! I have called Harding at least 15 times since and emailed four times. They only said they ordered the part via email but that is it. They never answer or return my calls or emails. I am completely in the dark. How is this good customer service especially for monthly paying customers. I don’t know what to do anymore. ****** *****
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            B.J. M

            01/02/2022

            We moved into our newly constructed home in September 2017. Harding Mechanical's Certification sticker on the Furnace indicated our ventilation ducts were thoroughly cleaned September, 2017, prior to our move in. This definitely wasn’t the case. We had no reason to doubt Harding’s quality of work, however, due to on-going dust build-up in the house & allergy issues, we decided to have the air ducts cleaned by a different company, in May of 2021. To our shock & dismay, we were told that ducts were never cleaned properly, as certified by Harding. There was lot of original construction debris in the Mainline and this was quite evident from the before/after pictures taken on May 8th, 2021. Furthermore, Mainline access cutouts to insert the dust/debris suction pipe were never made. As result, only a small section of roughly 30% was cleaned. I sent an email to Harding Mechanical on May 15th, 2021 & received a phone call from Linda M*******. We discussed the issue & I requested as to why the sticker on furnace indicated ducts were cleaned, when in essence, the work was not thoroughly done? Linda mentioned would look into the issue & get back. I offered to send her the before/after pictures of the Mainline & I did on May 19th. Not hearing back, I sent a follow-up email on June 8th & again no response. On June 24th, I sent another email requesting an update & advising that I would be initiating a complaint process. Linda did reply & indicated “she would talk to her manager & get back with a solution.” As of today, February 1st, 2022, there has been no response or follow-up & no resolution. After repetitive attempts to resolve the matter, it is quite evident that Harding Heating does not believe in providing reasonable customer service. Furthermore, I am quite shocked that a local business that prides itself as a “family-owned” would perform below par service & then ignore/treat a customer in this manner. I most definitely would not do any type of business with this company.

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