ComplaintsforJustklik Productions
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Complaint Details
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Initial Complaint
12/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of signed contract: May 2019 Date of event: Dec 2021 Invoice number ********** Amount paid: $7700 What we paid for/what contract includes : SUPERIOR PACKAGE | 12 HOURS SERVICE 2 PHOTOGRAPHERS UNLIMITED PHOTOS ON USB 1 12X12 40 PAGES ALBUM ENGAGEMENT SHOOT 1 24X36 CANVASS 3 VIDEOGRAPHER SAMEDAY EDIT ( 4-6 MINS ) WEDDING FILM ( 20-25 MINUTES ) WEDDING BOX ( 1TB HARDDRIVE + RAW FOOTAGES ) 1 USB FOR SDE + WEDDING FILM Business said to finish and deliver the OUTPUT in 16-24 weeks period. Nature of dispute: This business has not delivered the output in the time frame they committed to. *** *** ***** ** *** ************ Only when I messaged in August 2022, they send a link to * ****** ***** ** the photos. October 2022 - I asked again for the rest of the output that was part of our contract (unlimited photos on USB, 40 pages album, 24x36 canvass, wedding box and 1 USB for sde + wedding film. No response was provided. I messaged again in August 2023 and they respond ****** ** *********** with no apology for being late at delivering the output and for being so late to respond. And tells me that they are waiting for our photo selections to produce the album when they have never told us that. We selected the photos and provided them. They “noted the selection and will send the layout” but few months later I messaged but no response. I messaged again in January 2024 and no response. I messaged again in February and replies with no apology and asks me to resend the photo selections.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.