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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Orléans boat Store my boat for the summer and won’t give me the address we’re my boat is stored at and also can’t get it out of they yard.Business response
08/05/2023
The customer ********* ***** called our office on Friday May 5th, saying he would like to pick up his boat on May 6th. The customer is well aware that at this time of year we request 2 to 3 week’s notice before we can pull out a boat. This is due to the volume of boats we have in storage; all customers are aware of this requirement. Last year ********* did the same thing, and he was rude to employees requesting immediate pickup. This year with the floods and high water levels we are unable to access some of the stored boats, this unfortunately is pushing back our schedule.
During the call on May 5th ********* became impatient and rude to my employee even using profanity language, my employee did inform him that this would not be tolerated, and he continued. After some time, my employee just hung up the phone.
********* continued to demand where is boat is stored for the winter. For insurance and security purposes we do not divulge where boats are stored. We have over 300 boats in that location and to prevent theft we have been informed to keep this location private.
Should you have any other questions, please do not hesitate to contact me directly.
**** ****** ************
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Contact Information
701 Taylor Creek Drive
Orleans, ON K4A 0Z9
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.