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Find a Location

The MARC Group has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The MARC Group

      194 Main St S. Newmarket, ON L3Y 3Z2

    • The MARC Group

      1 - 3 Progress Dr Orillia, ON L3V 6H1

    • The MARC Group

      1309 Ridge Rd Ste 109 Rockwall, TX 75087-4219

    • The MARC Group (Calgary)

      201 1019 17 Avenue SW Calgary, AB T2T 0A7

    • MARC Advertising

      1309 Ridge Rd Ste 109 Rockwall, TX 75087

      BBB Accredited Business

    Business ProfileforThe MARC Group

    Marketing Programs
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.77/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The MARC Group Inc. is a full-service Advertising and Marketing firm. Services include print and digital advertising, social media management, web design and more.

    Products & Services

    Our services include Turtle Tote Bag, social media management, web design and development, GiftBox TV, print services, graphic design and more

    Business Details

    This is a multi-location business.

    Find a Location

    The MARC Group has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The MARC Group

        194 Main St S. Newmarket, ON L3Y 3Z2

      • The MARC Group

        1 - 3 Progress Dr Orillia, ON L3V 6H1

      • The MARC Group

        1309 Ridge Rd Ste 109 Rockwall, TX 75087-4219

      • The MARC Group (Calgary)

        201 1019 17 Avenue SW Calgary, AB T2T 0A7

      • MARC Advertising

        1309 Ridge Rd Ste 109 Rockwall, TX 75087

        BBB Accredited Business
      Headquarters
      194 Main St S., Newmarket, ON L3Y 3Z2
      BBB File Opened:
      20/12/2017
      Years in Business:
      8
      Business Started:
      22/5/2015
      Business Incorporated:
      22/5/2015
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Amanda Biggs
      Contact Information

      Principal

      • Amanda Biggs

      Customer Contact

      • Amanda Biggs

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      13/12/2023

      Complaint Type:
      Order Issues
      Status:
      Resolved
      This group reached out to me to advertise on bags for our local farmers market in Mary 2023. I paid, approved advertisement and have not received mock up of bag or any details of this marketing moving forward. I've followed up and have had no response. I've requested a full refund and have no response.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lynn N

      1 star

      29/02/2024

      It took this company over a year to finally have the bags shipped to their final destination which was not the original locatuon that was initially agreed on. I however have still not been shipped my sample bag. Every time I contacted them there was the same excuses. They were out for printing, or in the process of being shipped, or they've been mailed out. Although they did offer to print business cards to try and smooth things over it does nothing for my complete advertising budget having been used and no chance of any business for that year. I also wish I had read the reviews prior to advertising as I will never advertise myself or recommend this company to anyone. To this date I have still not received a sample bag nor do I know when they are even going to be handed out to the public. I have never written a bad review in my life but email after email for a year with no results is very frustrating. ** * ***** **** **** ***** *** **** ******* ****** **** * ***** **** *******

      The MARC Group Response

      04/03/2024

      Thank you for sharing your feedback with us. We value you as a client and appreciate your business. As communicated before, and agreed upon, we needed to change our original vendor for these community bags. We apologize that this order took longer than originally expected. The bags have been received by the *** ********** and they love them! They are excited to start using them for their community events. You should now have received photos of the bag showing your advertisement on it. As per our last conversation if your sample bag does not arrive to you this week please let us know and we would be happy to mail out another one to you.

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

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