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          Find a Location

          RPM @ Home Team has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • RPM @ Home Team

              1510 Merivale Road Nepean, ON K2G 3J6

              BBB Accredited Business

            • RPM @ Home Team

              1868 boulevard des Sources, Suite 125 Pointe-Claire, QC H9R 5B1

              BBB Accredited Business

            • RPM Groups

              688 Hespeler Road Unit 2D Cambridge, ON N1R 1V7

              BBB Accredited Business

            • RPM Groups

              3280 Steeles Ave W Concord, ON L4K 2Y2

              BBB Accredited Business

            Business ProfileRPM @ Home Team

            Insulation Contractors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1510 Merivale Road

            Nepean, ON K2G 3J6

            Visit Website
            (888) 776-4629

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            Customer Reviews

            3.09/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 20/12/2017

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            RPM @ Home Team has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • RPM @ Home Team

                1510 Merivale Road Nepean, ON K2G 3J6

                BBB Accredited Business

              • RPM @ Home Team

                1868 boulevard des Sources, Suite 125 Pointe-Claire, QC H9R 5B1

                BBB Accredited Business

              • RPM Groups

                688 Hespeler Road Unit 2D Cambridge, ON N1R 1V7

                BBB Accredited Business

              • RPM Groups

                3280 Steeles Ave W Concord, ON L4K 2Y2

                BBB Accredited Business
              Headquarters
              1510 Merivale Road, Nepean, ON K2G 3J6
              BBB File Opened:
              30/5/2017
              Years in Business:
              7
              Business Started:
              31/3/2017
              Business Incorporated:
              31/3/2017
              Accredited Since:
              20/12/2017
              Number of Employees:
              10
              Alternate Business Name
              • RPM Home Services
              • RPM Groups
              Business Management
              • Lucette Trottier, Owner
              • Jody Kelly, Owner
              • Mr. Johnny Lavoie, Owner
              • Raymond Rahaman, Owner
              Contact Information

              Principal

              • Lucette Trottier, Owner

              Customer Contact

              • Jody Kelly, Owner
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              20/01/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Jan 07th I made a $500 deposit against the total cost of putting additional insulation in our attic. Jan 09th I notified RPM Home Services I wished to cancel the work order, requesting full refund of the deposit. Jan 09th ******** ****** confirmed cancellation of the work order & that he had passed my request along to his Reg Director for refund processing. Jan 13th no refund so I emailed ****** requesting refund by close of biz Jan 19th, Jan 13th ****** replied that refund had been issued but it could take 5 biz days to be received. Jan 18th I emailed to report refund yet to be received. Jan 18th ****** *****, *** ******** ************** called 9:17 AM to confirm he had submitted the refund request to his Ont Accounts Payable Dept and would ring me back within the hour. No such call received. Jan 20th Yet to receive the refund when checking my on-line ********** statement.
              Read More

              Customer Reviews

              23 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christiane R

              18/04/2024

              Apr 17-24,despite a large highly visible &descriptive do not call poster near my doorbell, RPM rep ( ? ****** * read poster & rang doorbell anyways. When asked if he can read he acknowledged. When asked why he rang despite being asked NOT TO he said fine Im leaving. He interrupted my work. No apologies. Just plain disregard &rudeness. Then went across strt & possibly took pics of my home & called someone. Im so ****** off. Ppl work nights, or work from home. Our only means to keep these pesky DTD salesmen away is to indicate clearly on our door that we do not want to be disturbed but it doesnt matter. I am not done with this matter. Complaint Email was sent to CIE, no response as of yet.

              RPM @ Home Team Response

              22/04/2024

              Hello **********. We are sorry you feel that way and that one of our team disturbed you. We have spoken to all our teams and have asked that everyone as always be respectful of signage. We hope you have a great day.Sincerely,*************
              Read 22 More Customer Reviews

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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