ComplaintsforChampion Commercial Products Inc
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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We received a phone call and whoever called talked to someone in the office. At no time did this person order any items. We are a transportation provided. The product shipped was plugs and connectors. Total invoice $581.50. I called and told them we never ordered this product. They offered me a steep discount to keep it. I said no, we have no use for it and never ordered it. They said they would pick up. So 3 weeks pass and they call to say the product was not ready for return. It has been sitting on the front desk for pickup for a month. No answer at company now. * **** **** ******* ** **** ************* They send out unwanted product then ****** you into keeping it. I just left them a message saying the box would be in the trash if not picked up this week. We will see.Business response
21/11/2023
******** called our office October 3 stating there was a problem with the order. We arranged a pick up on the goods with ****** to *********'s attention.
Goods were returned to us November 3, 2023 credit memo ****** was issued. A never resell has been put on the account. As far as we know all matters have been taken care of.
Initial Complaint
31/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
The seller consistently calls my staff trying to sell lighting products. On multiple previous occasions in the past year I intercepted calls to my staff and instructed the sales rep not to call my staff again however they have not stopped. They sent our facility a shipment of Qty 36 T8 bulbs WITHOUT authorization or Purchase Order number, and later an invoice for $924.59. We are advising Champion Commercial Products Inc. to send a courier and pickup the unapproved shipment they sent to our facility. Ref. Invoice # ******. We've left multiple voicemails and their website or invoice does not currently identify a valid email address to contact them.Business response
21/11/2023
We received an email from ***** informing us he did not want the goods on October 31, 2023. We responded and made arrangements to pick up our product. The goods were returned to us on November 7, 2023. A credit
memo was issued #****** and a never resell was put on the account. I believe we have done everything possible to correct the matter.
Customer response
21/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
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Contact Information
Customer Complaints Summary
23 total complaints in the last 3 years.
5 complaints closed in the last 12 months.