ComplaintsforFive Star Bath Solutions of Mississauga
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
26/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The renovation for my shower was booked Oct 31, 2021. The work began January 31 2022 and was completed February 6,2022. At first I was very happy with the shower. After about 6 months I noticed the floor was yellowing. Eventually the yellowing became an eyesore. I contacted the company in May and was told to use a stronger cleaner. It did not help. The floor continued to yellow. After a couple of missed appointments *** came to inspect the shower. He said the floor was defective and they would be replacing the floor. After that *** no longer returns my telephone calls. I called the customer service line and was told it will be coming soon. The floor is getting yellower every day *** ** ** ********* ************** The shower has a lifetime guarantee. The shower was extremely expensive
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.